Microsoft Intune vs osTicket

Microsoft Intune

Description: Microsoft Intune is a cloud-based device and app management service. It allows organizations to securely manage access and protect corporate data on devices like phones, tablets, and laptops. Key features include mobile device management, app management, and conditional access policies.

Type: software

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: software

Pricing: Open Source

Microsoft Intune Features

• Mobile device management (MDM) for configuration, security and monitoring
• Mobile application management (MAM) for distribution, updates and access control
• Multi-platform support including iOS, Android, Windows and macOS devices
• Integration with Azure AD for identity and access management
• Remote wipe, lock and passcode reset for lost or stolen devices
• Conditional access policies for context-aware access control
• Scalable architecture built for the cloud

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Microsoft Intune

• Not listed

osTicket

• Open Source