Opinionlab vs Trustpilot

Struggling to choose between Opinionlab and Trustpilot? Both products offer unique advantages, making it a tough decision.

Opinionlab is a Business & Commerce solution with tags like survey, feedback, analytics.

It boasts features such as Collects customer feedback via email, web, and SMS surveys, Analyzes feedback data to identify key metrics and insights, Integrates with CRM systems like Salesforce and Zendesk, Provides dashboards and reports to track metrics over time, Allows segmentation of data based on attributes, Automates workflow for sending surveys and alerts and pros including Easy to create and send surveys, Powerful analytics and reporting, Integrates feedback data with CRM systems, Identifies key metrics and trends, Customizable dashboards, Automates feedback collection process.

On the other hand, Trustpilot is a Business & Commerce product tagged with reviews, ratings, reputation-management, customer-feedback.

Its standout features include Allows consumers to leave reviews and ratings for businesses, Businesses can respond to reviews and manage their reputation, Consumers can share reviews on social media, Businesses can collect and analyze customer feedback, Review widget can be embedded on business websites, Mobile apps for consumers and businesses, and it shines with pros like Helps build trust and social proof for businesses, Provides marketplace transparency for consumers, User-friendly interface, Detailed analytics and insights, Integrates with other platforms.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Opinionlab

Opinionlab

Opinionlab is a customer experience management software that allows businesses to collect feedback across various channels like email and web surveys. It analyzes the feedback data to identify key metrics and insights.

Categories:
survey feedback analytics

Opinionlab Features

  1. Collects customer feedback via email, web, and SMS surveys
  2. Analyzes feedback data to identify key metrics and insights
  3. Integrates with CRM systems like Salesforce and Zendesk
  4. Provides dashboards and reports to track metrics over time
  5. Allows segmentation of data based on attributes
  6. Automates workflow for sending surveys and alerts

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Powerful analytics and reporting

Integrates feedback data with CRM systems

Identifies key metrics and trends

Customizable dashboards

Automates feedback collection process

Cons

Steep learning curve

Complex pricing tiers

Additional fees for more advanced features

Limited customization options

No offline survey options

Requires technical expertise to set up


Trustpilot

Trustpilot

Trustpilot is an online review platform where customers can leave reviews and ratings for businesses. Businesses can claim their Trustpilot profile to respond to reviews and manage their online reputation.

Categories:
reviews ratings reputation-management customer-feedback

Trustpilot Features

  1. Allows consumers to leave reviews and ratings for businesses
  2. Businesses can respond to reviews and manage their reputation
  3. Consumers can share reviews on social media
  4. Businesses can collect and analyze customer feedback
  5. Review widget can be embedded on business websites
  6. Mobile apps for consumers and businesses

Pricing

  • Freemium
  • Subscription-Based

Pros

Helps build trust and social proof for businesses

Provides marketplace transparency for consumers

User-friendly interface

Detailed analytics and insights

Integrates with other platforms

Cons

Potential for fake or biased reviews

Hard to remove fraudulent reviews

Some features are only available on paid plans

May require extra work to manage incoming reviews