osTicket vs Keeping.com

Struggling to choose between osTicket and Keeping.com? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Keeping.com is a Home & Family product tagged with inventory, catalog, organization, belongings, home-management.

Its standout features include Catalogue items, Upload photos, Assign locations, Set reminders and alerts, View reports and graphs, and it shines with pros like Helps keep track of belongings, Organized inventory system, Upload photos for visual catalog, Location assignment helps find items, Reminders and alerts help maintain inventory.

Feature	osTicket	Keeping.com
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Home & Family

Product Overview

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Keeping.com

Description: Keeping.com is a personal inventory and home management platform that helps users track and organize their belongings in their home. It allows users to catalogue items, upload photos, assign locations, set reminders and alerts, view reports and graphs, and more.

Key Features Comparison

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Keeping.com Features

• Catalogue items
• Upload photos
• Assign locations
• Set reminders and alerts
• View reports and graphs

Pros & Cons Analysis

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Keeping.com

Pros

• Helps keep track of belongings
• Organized inventory system
• Upload photos for visual catalog
• Location assignment helps find items
• Reminders and alerts help maintain inventory

Cons

• Can be time consuming to catalog everything initially
• May require discipline to keep inventory updated
• Requires internet and device to access inventory

Pricing Comparison

osTicket

• Open Source
• Free

Keeping.com

• Freemium