osTicket vs Keeping.com

Struggling to choose between osTicket and Keeping.com? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Keeping.com is a Home & Family product tagged with inventory, catalog, organization, belongings, home-management.

Its standout features include Catalogue items, Upload photos, Assign locations, Set reminders and alerts, View reports and graphs, and it shines with pros like Helps keep track of belongings, Organized inventory system, Upload photos for visual catalog, Location assignment helps find items, Reminders and alerts help maintain inventory.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions

Keeping.com

Keeping.com

Keeping.com is a personal inventory and home management platform that helps users track and organize their belongings in their home. It allows users to catalogue items, upload photos, assign locations, set reminders and alerts, view reports and graphs, and more.

Categories:
Home & Family Home Organization
inventory catalog organization belongings home-management

Keeping.com Features

  1. Catalogue items
  2. Upload photos
  3. Assign locations
  4. Set reminders and alerts
  5. View reports and graphs

Pricing

  • Freemium

Pros

Helps keep track of belongings

Organized inventory system

Upload photos for visual catalog

Location assignment helps find items

Reminders and alerts help maintain inventory

Cons

Can be time consuming to catalog everything initially

May require discipline to keep inventory updated

Requires internet and device to access inventory