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osTicket vs Piped

Professional comparison and analysis to help you choose the right software solution for your needs.

osTicket icon
osTicket
Piped icon
Piped

osTicket vs Piped: The Verdict

⚡ Summary:

osTicket: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Piped: Piped is an open-source alternative to Pipefy. It is a kanban-style project management tool that allows teams to visualize workflows and tasks on digital boards. Piped features drag-and-drop functionality, task management, reporting, and integration with GitHub.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature osTicket Piped
Sugggest Score — —
Category Business & Commerce Business & Commerce
Pricing Open Source Open Source

Product Overview

osTicket
osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: software

Pricing: Open Source

Piped
Piped

Description: Piped is an open-source alternative to Pipefy. It is a kanban-style project management tool that allows teams to visualize workflows and tasks on digital boards. Piped features drag-and-drop functionality, task management, reporting, and integration with GitHub.

Type: software

Pricing: Open Source

Key Features Comparison

osTicket
osTicket Features
  • Ticket management
  • Email piping
  • Knowledgebase
  • SLA enforcement
  • Canned responses
  • Ticket filters
  • User roles and permissions
  • Multilingual support
  • REST API
Piped
Piped Features
  • Kanban-style boards to visualize workflows
  • Drag-and-drop functionality to move tasks between columns
  • Task management with assignees, due dates, comments
  • GitHub integration
  • Reporting and analytics

Pros & Cons Analysis

osTicket
osTicket
Pros
  • Open source and free
  • Easy to install and use
  • Highly customizable
  • Active community support
  • Scales for large organizations
  • Integrates with LDAP and Active Directory
Cons
  • Limited reporting capabilities
  • No native mobile apps
  • Steep learning curve for advanced configurations
  • Lacks some advanced features of paid solutions
Piped
Piped
Pros
  • Free and open source
  • Customizable workflows
  • Lightweight and easy to use
  • Active development community
Cons
  • Limited integrations compared to Pipefy
  • Less robust permissions and access controls
  • Missing some advanced features like custom fields

Pricing Comparison

osTicket
osTicket
  • Open Source
Piped
Piped
  • Open Source

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Learn More About Each Product

osTicket
osTicket
Reviews, pricing & alternatives →
Piped
Piped
Reviews, pricing & alternatives →

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