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osTicket vs Ulmo

Professional comparison and analysis to help you choose the right software solution for your needs.

osTicket icon
osTicket
Ulmo icon
Ulmo

osTicket vs Ulmo: The Verdict

⚡ Summary:

osTicket: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Ulmo: Ulmo is an open-source alternative to Trello for kanban project management. It allows users to create boards, lists, and cards to organize tasks and projects in a flexible way.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature osTicket Ulmo
Sugggest Score — —
Category Business & Commerce Business & Commerce
Pricing Open Source Open Source

Product Overview

osTicket
osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: software

Pricing: Open Source

Ulmo
Ulmo

Description: Ulmo is an open-source alternative to Trello for kanban project management. It allows users to create boards, lists, and cards to organize tasks and projects in a flexible way.

Type: software

Pricing: Open Source

Key Features Comparison

osTicket
osTicket Features
  • Ticket management
  • Email piping
  • Knowledgebase
  • SLA enforcement
  • Canned responses
  • Ticket filters
  • User roles and permissions
  • Multilingual support
  • REST API
Ulmo
Ulmo Features
  • Create kanban boards to visualize workflows
  • Add lists and cards to boards to represent tasks/projects
  • Drag-and-drop cards between lists to update status
  • Assign cards to team members
  • Add descriptions, checklists, labels, and due dates to cards
  • Comment on cards for discussion
  • Attach files to cards
  • Filter cards by assignee, label, etc
  • Keyboard shortcuts for quick actions
  • Third-party integrations via API

Pros & Cons Analysis

osTicket
osTicket
Pros
  • Open source and free
  • Easy to install and use
  • Highly customizable
  • Active community support
  • Scales for large organizations
  • Integrates with LDAP and Active Directory
Cons
  • Limited reporting capabilities
  • No native mobile apps
  • Steep learning curve for advanced configurations
  • Lacks some advanced features of paid solutions
Ulmo
Ulmo
Pros
  • Free and open source
  • Flexible kanban workflow
  • Real-time collaboration
  • Customizable boards/lists/cards
  • Third-party integrations
  • Keyboard shortcuts for productivity
Cons
  • Less features than paid tools like Trello
  • Steeper learning curve than simple kanban tools
  • Hosted version lacks some features of self-hosted
  • Mobile app lacks some functionality
  • No time tracking or analytics

Pricing Comparison

osTicket
osTicket
  • Open Source
Ulmo
Ulmo
  • Open Source

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Learn More About Each Product

osTicket
osTicket
Reviews, pricing & alternatives →
Ulmo
Ulmo
Reviews, pricing & alternatives →

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