ownCloud vs Zendesk

ownCloud

Description: ownCloud is an open-source file sharing and synchronization platform that allows users to store files online and share them across devices. It enables users to access their data from anywhere with an internet connection.

Type: software

Pricing: Open Source

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Type: software

Pricing: Paid

ownCloud Features

• File hosting and sharing
• Universal file access
• File versioning
• Encryption
• Collaborative editing
• Mobile apps
• Plug-ins and extensions

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

ownCloud

• Open Source

Zendesk

• Paid