ProProfs Chat vs Universal Chat

Struggling to choose between ProProfs Chat and Universal Chat? Both products offer unique advantages, making it a tough decision.

ProProfs Chat is a Social & Communications solution with tags like live-chat, realtime-messaging, customer-support.

It boasts features such as Unlimited agents, Canned responses, Chatbots, Visitor monitoring, Integration with popular software and pros including Easy to use interface, Customizable design, Real-time analytics, Omnichannel support.

On the other hand, Universal Chat is a Social & Communications product tagged with chat, messaging, video-chat, voice-chat, file-sharing, endtoend-encryption, open-source.

Its standout features include Text, voice and video chatting, End-to-end encryption, Group chats, File sharing, Customizable interfaces, and it shines with pros like Free and open source, Available on multiple platforms, End-to-end encryption for security, Support for group chats, File sharing capability.

Feature	ProProfs Chat	Universal Chat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

ProProfs Chat

Description: ProProfs Chat is a customizable live chat software that allows businesses to communicate with website visitors in real-time. It provides features like unlimited agents, canned responses, chatbots, visitor monitoring, and integration with popular software.

Universal Chat

Description: Universal Chat is a free and open-source chat application available for Windows, Mac, Linux, iOS and Android. It supports text, voice and video chatting with end-to-end encryption. Key features include group chats, file sharing and customizable interfaces.

Key Features Comparison

ProProfs Chat Features

• Unlimited agents
• Canned responses
• Chatbots
• Visitor monitoring
• Integration with popular software

Universal Chat Features

• Text, voice and video chatting
• End-to-end encryption
• Group chats
• File sharing
• Customizable interfaces

Pros & Cons Analysis

ProProfs Chat

Pros

• Easy to use interface
• Customizable design
• Real-time analytics
• Omnichannel support

Cons

• Limited third-party integrations
• No video/voice calling
• Lack of advanced reporting

Universal Chat

Pros

• Free and open source
• Available on multiple platforms
• End-to-end encryption for security
• Support for group chats
• File sharing capability

Cons

• May lack some features of paid options
• Setup can be complex for less tech-savvy users
• Encryption can cause performance issues

Pricing Comparison

ProProfs Chat

• Freemium
• Subscription-Based

Universal Chat

• Free
• Open Source