Raiseaticket vs osTicket

Struggling to choose between Raiseaticket and osTicket? Both products offer unique advantages, making it a tough decision.

Raiseaticket is a Business & Commerce solution with tags like ticketing, itsm, service-desk, asset-management, knowledge-base.

It boasts features such as Ticket management, Asset tracking, Knowledge base, Purchase management, Reporting and pros including Easy to use interface, Automates IT processes, Centralized asset tracking, Customizable service catalog, Mobile access.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Raiseaticket

Raiseaticket

Raiseaticket is a cloud-based IT service desk and asset management software. It allows companies to track IT assets, manage service requests, organize knowledge base articles, and automate IT processes. Key features include ticket management, asset tracking, knowledge base, purchase management, and reporting.

Categories:
Business & Commerce It Service Management
ticketing itsm service-desk asset-management knowledge-base

Raiseaticket Features

  1. Ticket management
  2. Asset tracking
  3. Knowledge base
  4. Purchase management
  5. Reporting

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to use interface

Automates IT processes

Centralized asset tracking

Customizable service catalog

Mobile access

Cons

Can be pricey for small businesses

Limited custom reporting

Third-party integrations cost extra

Steep learning curve initially

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions