Request Tracker vs Bugzilla

Struggling to choose between Request Tracker and Bugzilla? Both products offer unique advantages, making it a tough decision.

Request Tracker is a Business & Commerce solution with tags like issue-tracking, request-management, bug-tracking, task-management.

It boasts features such as Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards and pros including Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

On the other hand, Bugzilla is a Development product tagged with open-source, bug-tracking, testing, mozilla.

Its standout features include Issue tracking, Bug reporting, Version control integration, User access controls, Email notifications, Customizable workflow, Reporting and metrics, REST API, and it shines with pros like Open source and free, Highly customizable, Strong user access controls, Integrates with many tools, Active development community.

Feature	Request Tracker	Bugzilla
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Development

Product Overview

Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Bugzilla

Description: Bugzilla is an open source bug tracking and testing tool originally developed by Mozilla. It allows software developers to track bugs, code changes, and feedback more efficiently during the development process.

Key Features Comparison

Request Tracker Features

• Ticket tracking
• Email handling
• Web interface
• Custom fields
• Role-based access control
• REST API
• Integration with version control systems
• SLAs and notifications
• Reporting and dashboards

Bugzilla Features

• Issue tracking
• Bug reporting
• Version control integration
• User access controls
• Email notifications
• Customizable workflow
• Reporting and metrics
• REST API

Pros & Cons Analysis

Request Tracker

Pros

• Open source and free
• Highly customizable
• Powerful search and filtering
• Great community support
• Integrates with many tools
• Scalable for large deployments

Cons

• Steep learning curve
• Can be complex to set up and manage
• Limited native mobile support
• Upgrades can be difficult
• Not as user friendly as some options

Bugzilla

Pros

• Open source and free
• Highly customizable
• Strong user access controls
• Integrates with many tools
• Active development community

Cons

• Steep learning curve
• Complex interface
• Limited native mobile support
• Can be resource intensive for large projects

Pricing Comparison

Request Tracker

• Open Source
• Free
• Custom Pricing

Bugzilla

• Open Source