Request Tracker vs Bugzilla

Struggling to choose between Request Tracker and Bugzilla? Both products offer unique advantages, making it a tough decision.

Request Tracker is a Business & Commerce solution with tags like issue-tracking, request-management, bug-tracking, task-management.

It boasts features such as Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards and pros including Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

On the other hand, Bugzilla is a Development product tagged with open-source, bug-tracking, testing, mozilla.

Its standout features include Issue tracking, Bug reporting, Version control integration, User access controls, Email notifications, Customizable workflow, Reporting and metrics, REST API, and it shines with pros like Open source and free, Highly customizable, Strong user access controls, Integrates with many tools, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Request Tracker

Request Tracker

Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Categories:
Business & Commerce Project Management
issue-tracking request-management bug-tracking task-management

Request Tracker Features

  1. Ticket tracking
  2. Email handling
  3. Web interface
  4. Custom fields
  5. Role-based access control
  6. REST API
  7. Integration with version control systems
  8. SLAs and notifications
  9. Reporting and dashboards

Pricing

  • Open Source
  • Free
  • Custom Pricing

Pros

Open source and free

Highly customizable

Powerful search and filtering

Great community support

Integrates with many tools

Scalable for large deployments

Cons

Steep learning curve

Can be complex to set up and manage

Limited native mobile support

Upgrades can be difficult

Not as user friendly as some options

Bugzilla

Bugzilla

Bugzilla is an open source bug tracking and testing tool originally developed by Mozilla. It allows software developers to track bugs, code changes, and feedback more efficiently during the development process.

Categories:
Development Bug Tracking
open-source bug-tracking testing mozilla

Bugzilla Features

  1. Issue tracking
  2. Bug reporting
  3. Version control integration
  4. User access controls
  5. Email notifications
  6. Customizable workflow
  7. Reporting and metrics
  8. REST API

Pricing

  • Open Source

Pros

Open source and free

Highly customizable

Strong user access controls

Integrates with many tools

Active development community

Cons

Steep learning curve

Complex interface

Limited native mobile support

Can be resource intensive for large projects