Request Tracker vs HelpDesk 3

Struggling to choose between Request Tracker and HelpDesk 3? Both products offer unique advantages, making it a tough decision.

Request Tracker is a Business & Commerce solution with tags like issue-tracking, request-management, bug-tracking, task-management.

It boasts features such as Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards and pros including Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

On the other hand, HelpDesk 3 is a Business & Commerce product tagged with help-desk, customer-support, ticket-tracking.

Its standout features include Ticket management, Knowledge base, Asset management, SLA management, Multi-channel support, Customizable workflows, Reporting and analytics, and it shines with pros like Easy to use interface, Robust feature set for the price, Good for small to mid-sized teams, Integrates with many common apps, Flexible ticket management.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Request Tracker

Request Tracker

Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Categories:
Business & Commerce Project Management
issue-tracking request-management bug-tracking task-management

Request Tracker Features

  1. Ticket tracking
  2. Email handling
  3. Web interface
  4. Custom fields
  5. Role-based access control
  6. REST API
  7. Integration with version control systems
  8. SLAs and notifications
  9. Reporting and dashboards

Pricing

  • Open Source
  • Free
  • Custom Pricing

Pros

Open source and free

Highly customizable

Powerful search and filtering

Great community support

Integrates with many tools

Scalable for large deployments

Cons

Steep learning curve

Can be complex to set up and manage

Limited native mobile support

Upgrades can be difficult

Not as user friendly as some options

HelpDesk 3

HelpDesk 3

HelpDesk 3 is a help desk and customer support software designed for small and medium-sized businesses. It allows companies to manage customer support requests via email, phone, and social media in one centralized platform.

Categories:
Business & Commerce Customer Service
help-desk customer-support ticket-tracking

HelpDesk 3 Features

  1. Ticket management
  2. Knowledge base
  3. Asset management
  4. SLA management
  5. Multi-channel support
  6. Customizable workflows
  7. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Robust feature set for the price

Good for small to mid-sized teams

Integrates with many common apps

Flexible ticket management

Cons

Can be pricey for larger teams

Mobile app needs improvement

Advanced reporting requires premium plan

Lacks some enterprise-level features