Request Tracker vs Mantis Bug Tracker

Struggling to choose between Request Tracker and Mantis Bug Tracker? Both products offer unique advantages, making it a tough decision.

Request Tracker is a Business & Commerce solution with tags like issue-tracking, request-management, bug-tracking, task-management.

It boasts features such as Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards and pros including Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

On the other hand, Mantis Bug Tracker is a Development product tagged with issue-tracking, project-management, defect-tracking, open-source.

Its standout features include Issue tracking, Bug reporting, Project management, Customizable workflows, Role-based access control, Email notifications, REST API, Plugins and integrations, and it shines with pros like Free and open source, Easy to install and use, Highly customizable, Great community support, Integrates with other tools, Scalable for large projects.

Feature	Request Tracker	Mantis Bug Tracker
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Development

Product Overview

Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Mantis Bug Tracker

Description: Mantis Bug Tracker is an open source issue tracking and project management tool. It allows you to report and manage software defects and issues through the entire lifecycle. Mantis is web-based, free, customizable, and easy to install.

Key Features Comparison

Request Tracker Features

• Ticket tracking
• Email handling
• Web interface
• Custom fields
• Role-based access control
• REST API
• Integration with version control systems
• SLAs and notifications
• Reporting and dashboards

Mantis Bug Tracker Features

• Issue tracking
• Bug reporting
• Project management
• Customizable workflows
• Role-based access control
• Email notifications
• REST API
• Plugins and integrations

Pros & Cons Analysis

Request Tracker

Pros

• Open source and free
• Highly customizable
• Powerful search and filtering
• Great community support
• Integrates with many tools
• Scalable for large deployments

Cons

• Steep learning curve
• Can be complex to set up and manage
• Limited native mobile support
• Upgrades can be difficult
• Not as user friendly as some options

Mantis Bug Tracker

Pros

• Free and open source
• Easy to install and use
• Highly customizable
• Great community support
• Integrates with other tools
• Scalable for large projects

Cons

• Steep learning curve
• Not as feature rich as paid options
• Limited native reporting capabilities
• Can be slow with large databases

Pricing Comparison

Request Tracker

• Open Source
• Free
• Custom Pricing

Mantis Bug Tracker

• Open Source
• Free