Request Tracker vs Mantis Bug Tracker

Struggling to choose between Request Tracker and Mantis Bug Tracker? Both products offer unique advantages, making it a tough decision.

Request Tracker is a Business & Commerce solution with tags like issue-tracking, request-management, bug-tracking, task-management.

It boasts features such as Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards and pros including Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

On the other hand, Mantis Bug Tracker is a Development product tagged with issue-tracking, project-management, defect-tracking, open-source.

Its standout features include Issue tracking, Bug reporting, Project management, Customizable workflows, Role-based access control, Email notifications, REST API, Plugins and integrations, and it shines with pros like Free and open source, Easy to install and use, Highly customizable, Great community support, Integrates with other tools, Scalable for large projects.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Request Tracker

Request Tracker

Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Categories:
Business & Commerce Project Management
issue-tracking request-management bug-tracking task-management

Request Tracker Features

  1. Ticket tracking
  2. Email handling
  3. Web interface
  4. Custom fields
  5. Role-based access control
  6. REST API
  7. Integration with version control systems
  8. SLAs and notifications
  9. Reporting and dashboards

Pricing

  • Open Source
  • Free
  • Custom Pricing

Pros

Open source and free

Highly customizable

Powerful search and filtering

Great community support

Integrates with many tools

Scalable for large deployments

Cons

Steep learning curve

Can be complex to set up and manage

Limited native mobile support

Upgrades can be difficult

Not as user friendly as some options

Mantis Bug Tracker

Mantis Bug Tracker

Mantis Bug Tracker is an open source issue tracking and project management tool. It allows you to report and manage software defects and issues through the entire lifecycle. Mantis is web-based, free, customizable, and easy to install.

Categories:
Development Bug Tracking
issue-tracking project-management defect-tracking open-source

Mantis Bug Tracker Features

  1. Issue tracking
  2. Bug reporting
  3. Project management
  4. Customizable workflows
  5. Role-based access control
  6. Email notifications
  7. REST API
  8. Plugins and integrations

Pricing

  • Open Source
  • Free

Pros

Free and open source

Easy to install and use

Highly customizable

Great community support

Integrates with other tools

Scalable for large projects

Cons

Steep learning curve

Not as feature rich as paid options

Limited native reporting capabilities

Can be slow with large databases