Request Tracker vs Redmine

Struggling to choose between Request Tracker and Redmine? Both products offer unique advantages, making it a tough decision.

Request Tracker is a Business & Commerce solution with tags like issue-tracking, request-management, bug-tracking, task-management.

It boasts features such as Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards and pros including Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

On the other hand, Redmine is a Business & Commerce product tagged with project-management, issue-tracking, task-management, collaboration.

Its standout features include Project management, Issue tracking, Gantt charts, Calendars, Wikis, Forums, Time tracking, Custom fields, Multiple project support, Role-based access control, Email notifications, REST web service API, and it shines with pros like Open source and free, Highly customizable, Great community support, Plugin ecosystem, Integration with other tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Request Tracker

Request Tracker

Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Categories:
issue-tracking request-management bug-tracking task-management

Request Tracker Features

  1. Ticket tracking
  2. Email handling
  3. Web interface
  4. Custom fields
  5. Role-based access control
  6. REST API
  7. Integration with version control systems
  8. SLAs and notifications
  9. Reporting and dashboards

Pricing

  • Open Source
  • Free
  • Custom Pricing

Pros

Open source and free

Highly customizable

Powerful search and filtering

Great community support

Integrates with many tools

Scalable for large deployments

Cons

Steep learning curve

Can be complex to set up and manage

Limited native mobile support

Upgrades can be difficult

Not as user friendly as some options


Redmine

Redmine

Redmine, an open-source project management and issue tracking tool. Foster collaboration, manage tasks, and track project progress efficiently. With customizable workflows and extensive plugin support, Redmine provides a flexible platform for diverse project management needs.

Categories:
project-management issue-tracking task-management collaboration

Redmine Features

  1. Project management
  2. Issue tracking
  3. Gantt charts
  4. Calendars
  5. Wikis
  6. Forums
  7. Time tracking
  8. Custom fields
  9. Multiple project support
  10. Role-based access control
  11. Email notifications
  12. REST web service API

Pricing

  • Open Source

Pros

Open source and free

Highly customizable

Great community support

Plugin ecosystem

Integration with other tools

Cons

Steep learning curve

Can be slow with large projects

Limited native mobile apps

Upgrades can be difficult