Retently Sentiment vs Fresh Feedback

Struggling to choose between Retently Sentiment and Fresh Feedback? Both products offer unique advantages, making it a tough decision.

Retently Sentiment is a Ai Tools & Services solution with tags like sentiment-analysis, nlp, customer-feedback.

It boasts features such as Sentiment analysis of customer feedback, Categorizes feedback as positive, negative or neutral, Analyzes data from surveys, reviews, social media, etc, Provides sentiment over time and by source, Integrates with CRM and support platforms, Customizable dashboards and reporting and pros including Saves time analyzing customer sentiment manually, Provides actionable insights from customer feedback, Helps prioritize improvements based on customer sentiment, Easy to set up and use, Works across multiple feedback channels.

On the other hand, Fresh Feedback is a Business & Commerce product tagged with feedback, reviews, surveys, analytics, automation.

Its standout features include Review collection, NPS surveys, Powerful analytics, Workflow automation, Integration capabilities, and it shines with pros like Easy to use interface, Customizable surveys, Automated review collection, Sentiment analysis, Integration with popular apps.

Feature	Retently Sentiment	Fresh Feedback
Overall Score	N/A	N/A
Primary Category	Ai Tools & Services	Business & Commerce

Product Overview

Retently Sentiment

Description: Retently Sentiment is a sentiment analysis tool that analyzes customer feedback to help understand how customers feel about a brand, product or service. It uses natural language processing to categorize feedback as positive, negative or neutral.

Fresh Feedback

Description: Fresh Feedback is a customer feedback software that allows businesses to collect, analyze and take action on customer feedback across multiple channels. It features review collection, NPS surveys, powerful analytics, workflow automation and integration capabilities.

Key Features Comparison

Retently Sentiment Features

• Sentiment analysis of customer feedback
• Categorizes feedback as positive, negative or neutral
• Analyzes data from surveys, reviews, social media, etc
• Provides sentiment over time and by source
• Integrates with CRM and support platforms
• Customizable dashboards and reporting

Fresh Feedback Features

• Review collection
• NPS surveys
• Powerful analytics
• Workflow automation
• Integration capabilities

Pros & Cons Analysis

Retently Sentiment

Pros

• Saves time analyzing customer sentiment manually
• Provides actionable insights from customer feedback
• Helps prioritize improvements based on customer sentiment
• Easy to set up and use
• Works across multiple feedback channels

Cons

• May miss nuance in some customer feedback
• Accuracy depends on training data quality
• Limited customization compared to enterprise tools
• No transcript analysis for voice or video

Fresh Feedback

Pros

• Easy to use interface
• Customizable surveys
• Automated review collection
• Sentiment analysis
• Integration with popular apps

Cons

• Can be pricey for small businesses
• Limited custom branding
• No offline mode

Pricing Comparison

Retently Sentiment

• Free
• Freemium
• Subscription-Based

Fresh Feedback

• Subscription-Based