Sidestep vs tunXten

Struggling to choose between Sidestep and tunXten? Both products offer unique advantages, making it a tough decision.

Sidestep is a Business & Commerce solution with tags like live-chat, email-ticketing, selfservice, customer-support.

It boasts features such as Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking and pros including Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

On the other hand, tunXten is a Network & Admin product tagged with vlan, network-segmentation, access-control.

Its standout features include Graphical user interface for configuring VLANs, Supports tagging and untagging VLANs on interfaces, VLAN trunking support, CLI access for scripting and automation, Access control lists for inter-VLAN routing, Supports Linux bonding and bridging, and it shines with pros like Easy to use GUI, Open source and free, Actively developed and maintained.

Feature	Sidestep	tunXten
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

Sidestep

Description: Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

tunXten

Description: tunXten is an open-source virtual LAN (VLAN) manager for Linux. It provides a graphical user interface to configure and manage VLANs on a local network. tunXten aims to be an easy-to-use tool for network administrators to segment their networks and control access between VLANs.

Key Features Comparison

Sidestep Features

• Live chat
• Email ticketing
• AI-powered self-service
• Mobile app integration
• CRM integrations
• Automation & macros
• Team inbox & shared queues
• Customizable chat widget
• Canned responses
• Visitor tracking

tunXten Features

• Graphical user interface for configuring VLANs
• Supports tagging and untagging VLANs on interfaces
• VLAN trunking support
• CLI access for scripting and automation
• Access control lists for inter-VLAN routing
• Supports Linux bonding and bridging

Pros & Cons Analysis

Sidestep

Pros

• Easy to use interface
• Very customizable
• Good value for money
• Great AI automation features
• Mobile app for agents
• Lots of integrations
• Good reporting

Cons

• Can be pricey for larger teams
• No phone support
• No video chat

tunXten

Pros

• Easy to use GUI
• Open source and free
• Actively developed and maintained

Cons

• Limited to Linux only
• Not as feature rich as commercial solutions
• Steep learning curve for novice users

Pricing Comparison

Sidestep

• Subscription-Based

tunXten

• Open Source