Smartsupp vs ArcChat.com

Struggling to choose between Smartsupp and ArcChat.com? Both products offer unique advantages, making it a tough decision.

Smartsupp is a Online Services solution with tags like chat, live-chat, customer-service, analytics.

It boasts features such as Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics and pros including Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

On the other hand, ArcChat.com is a Social & Communications product tagged with chat, messaging, realtime, webbased.

Its standout features include Public chatrooms, Private messaging, User profiles, Emoticons, File sharing, and it shines with pros like Free to use, Easy to access via web browser, Real-time communication, Public and private options.

Feature	Smartsupp	ArcChat.com
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

ArcChat.com

Description: ArcChat.com is a free, web-based chat platform that allows real-time communication between people through instant messaging. It has public chatrooms and also supports private messages between users.

Key Features Comparison

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

ArcChat.com Features

• Public chatrooms
• Private messaging
• User profiles
• Emoticons
• File sharing

Pros & Cons Analysis

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

ArcChat.com

Pros

• Free to use
• Easy to access via web browser
• Real-time communication
• Public and private options

Cons

• Limited features compared to paid platforms
• Relies on ads
• Less secure than enterprise chat tools

Pricing Comparison

Smartsupp

• Freemium
• Subscription-Based

ArcChat.com

• Free