Smartsupp vs Boards

Struggling to choose between Smartsupp and Boards? Both products offer unique advantages, making it a tough decision.

Smartsupp is a Online Services solution with tags like chat, live-chat, customer-service, analytics.

It boasts features such as Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics and pros including Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

On the other hand, Boards is a Business & Commerce product tagged with kanban, project-management, task-management, collaboration.

Its standout features include Kanban-style boards, Task assignments, Due dates, Attachments, Comments, Workflows, Integrations with other apps, and it shines with pros like Visual task organization, Real-time collaboration, Flexible workflows, Third-party integrations, Free version available.

Feature	Smartsupp	Boards
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Boards

Description: Boards is a project management and collaboration tool that allows teams to organize work into boards with cards representing tasks. It features kanban-style boards, task assignments, due dates, attachments, comments, workflows, and integrations with other apps.

Key Features Comparison

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

Boards Features

• Kanban-style boards
• Task assignments
• Due dates
• Attachments
• Comments
• Workflows
• Integrations with other apps

Pros & Cons Analysis

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

Boards

Pros

• Visual task organization
• Real-time collaboration
• Flexible workflows
• Third-party integrations
• Free version available

Cons

• Can be overwhelming for new users
• Limitations in free version
• No calendars or Gantt charts
• Mobile app lacks some features

Pricing Comparison

Smartsupp

• Freemium
• Subscription-Based

Boards

• Free
• Freemium
• Subscription-Based