Smartsupp vs LiveZilla

Struggling to choose between Smartsupp and LiveZilla? Both products offer unique advantages, making it a tough decision.

Smartsupp is a Online Services solution with tags like chat, live-chat, customer-service, analytics.

It boasts features such as Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics and pros including Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

On the other hand, LiveZilla is a Social & Communications product tagged with chat, live-chat, customer-support, messaging.

Its standout features include Unlimited agents, File transfers, Typing indicators, Canned responses, Custom APIs, Real-time visitor monitoring, Chat transfer, Customizable interface, Multilingual support, and it shines with pros like Open source and free, Highly customizable, Good selection of features, Active development community, Works well for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Smartsupp

Smartsupp

Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Categories:
Online Services Customer Support
chat live-chat customer-service analytics

Smartsupp Features

  1. Real-time chat
  2. Co-browsing
  3. Visitor tracking
  4. Chatbots
  5. Knowledge base
  6. Ticket management
  7. Live chat transcripts
  8. Canned responses
  9. Visitor profiles
  10. Real-time analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Great for small businesses

Affordable pricing

Good integration options

Good customer support

Cons

Limited features compared to competitors

Can be slow at times

Mobile app needs improvement

Lack of advanced analytics

LiveZilla

LiveZilla

LiveZilla is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like unlimited agents, file transfers, typing indicators, canned responses, and custom APIs.

Categories:
Social & Communications Live Chat
chat live-chat customer-support messaging

LiveZilla Features

  1. Unlimited agents
  2. File transfers
  3. Typing indicators
  4. Canned responses
  5. Custom APIs
  6. Real-time visitor monitoring
  7. Chat transfer
  8. Customizable interface
  9. Multilingual support

Pricing

  • Open Source
  • Freemium

Pros

Open source and free

Highly customizable

Good selection of features

Active development community

Works well for small businesses

Cons

Can be difficult to setup and configure

Lacks some features of paid alternatives

Limited scalability for large businesses

Basic reporting capabilities