Solve360 vs Copper CRM

Struggling to choose between Solve360 and Copper CRM? Both products offer unique advantages, making it a tough decision.

Solve360 is a Business & Commerce solution with tags like customer-service, ticketing, omnichannel, live-chat.

It boasts features such as Unified inbox, Omnichannel support, SLA management, Knowledge base, Ticketing system, Real-time analytics, Customer segmentation, Automation workflows and pros including Intuitive interface, Scalable, Integrates with CRM, Mobile access, Customizable.

On the other hand, Copper CRM is a Business & Commerce product tagged with crm, sales, marketing, automation, lead-management, contact-management.

Its standout features include Contact and lead management, Pipeline and deal tracking, Email integration and automation, Task and activity management, Reporting and analytics, Mobile app for iOS and Android, and it shines with pros like Intuitive and user-friendly interface, Seamless integration with G Suite and other tools, Automated data capture and lead enrichment, Customizable workflows and pipelines, Excellent customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Solve360

Solve360

Solve360 is a cloud-based customer service software that helps companies deliver omnichannel customer support. It allows managing customer queries across multiple channels like email, live chat, social media from a unified inbox.

Categories:
Business & Commerce Customer Service
customer-service ticketing omnichannel live-chat

Solve360 Features

  1. Unified inbox
  2. Omnichannel support
  3. SLA management
  4. Knowledge base
  5. Ticketing system
  6. Real-time analytics
  7. Customer segmentation
  8. Automation workflows

Pricing

  • Subscription-Based

Pros

Intuitive interface

Scalable

Integrates with CRM

Mobile access

Customizable

Cons

Steep learning curve

Limited custom reporting

Third-party integrations can be tricky

Lacks phone support

Copper CRM

Copper CRM

Copper CRM is a user-friendly CRM software designed for small to medium-sized businesses. It focuses on sales and marketing automation to help manage leads, prospects, and customers throughout the sales pipeline.

Categories:
Business & Commerce Crm
crm sales marketing automation lead-management contact-management

Copper CRM Features

  1. Contact and lead management
  2. Pipeline and deal tracking
  3. Email integration and automation
  4. Task and activity management
  5. Reporting and analytics
  6. Mobile app for iOS and Android

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and user-friendly interface

Seamless integration with G Suite and other tools

Automated data capture and lead enrichment

Customizable workflows and pipelines

Excellent customer support

Cons

Limited customization options for advanced users

Relatively basic reporting and analytics features

Pricing can be on the higher end for small businesses