SupportBee vs osTicket

Struggling to choose between SupportBee and osTicket? Both products offer unique advantages, making it a tough decision.

SupportBee is a Business & Commerce solution with tags like help-desk, shared-inbox, support-tickets, live-chat.

It boasts features such as Ticketing system, Knowledge base, Shared inboxes, Live chat, Automation rules, SLA policies, Help desk reports and pros including Easy to use interface, Powerful automation, Multiple inbox support, Good value for money.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

Feature	SupportBee	osTicket
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

SupportBee

Description: SupportBee is a help desk and shared inbox software designed for SMBs. It allows companies to handle support tickets, live chats, and shared inboxes from one platform.

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Key Features Comparison

SupportBee Features

• Ticketing system
• Knowledge base
• Shared inboxes
• Live chat
• Automation rules
• SLA policies
• Help desk reports

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Pros & Cons Analysis

SupportBee

Pros

• Easy to use interface
• Powerful automation
• Multiple inbox support
• Good value for money

Cons

• Limited third-party integrations
• No phone support
• Can be pricey for larger teams

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Pricing Comparison

SupportBee

• Freemium
• Subscription-Based

osTicket

• Open Source
• Free