Userlike vs LiveZilla

Struggling to choose between Userlike and LiveZilla? Both products offer unique advantages, making it a tough decision.

Userlike is a Online Services solution with tags like live-chat, email-support, knowledge-base, analytics, customer-service.

It boasts features such as Live Chat, Email Support, Knowledge Base, Analytics, Chatbots, Team Inboxes, Canned Responses and pros including Easy to use interface, Multiple support channels, Customizable chat widgets, Detailed analytics and reports, Chatbot automation, Team collaboration features.

On the other hand, LiveZilla is a Social & Communications product tagged with chat, live-chat, customer-support, messaging.

Its standout features include Unlimited agents, File transfers, Typing indicators, Canned responses, Custom APIs, Real-time visitor monitoring, Chat transfer, Customizable interface, Multilingual support, and it shines with pros like Open source and free, Highly customizable, Good selection of features, Active development community, Works well for small businesses.

Feature	Userlike	LiveZilla
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

Userlike

Description: Userlike is a customer service software that provides live chat, email support, knowledge base, and analytics. It allows businesses to communicate with customers in real-time via chat widgets on their website.

LiveZilla

Description: LiveZilla is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like unlimited agents, file transfers, typing indicators, canned responses, and custom APIs.

Key Features Comparison

Userlike Features

• Live Chat
• Email Support
• Knowledge Base
• Analytics
• Chatbots
• Team Inboxes
• Canned Responses

LiveZilla Features

• Unlimited agents
• File transfers
• Typing indicators
• Canned responses
• Custom APIs
• Real-time visitor monitoring
• Chat transfer
• Customizable interface
• Multilingual support

Pros & Cons Analysis

Userlike

Pros

• Easy to use interface
• Multiple support channels
• Customizable chat widgets
• Detailed analytics and reports
• Chatbot automation
• Team collaboration features

Cons

• Limited features in basic plan
• Can be pricey for larger teams
• Chatbot building requires technical knowledge
• Lacks phone support channel

LiveZilla

Pros

• Open source and free
• Highly customizable
• Good selection of features
• Active development community
• Works well for small businesses

Cons

• Can be difficult to setup and configure
• Lacks some features of paid alternatives
• Limited scalability for large businesses
• Basic reporting capabilities

Pricing Comparison

Userlike

• Freemium
• Subscription-Based

LiveZilla

• Open Source
• Freemium