UserSurge vs FullStory

Struggling to choose between UserSurge and FullStory? Both products offer unique advantages, making it a tough decision.

UserSurge is a Online Services solution with tags like user-testing, usability-testing, user-experience-testing, user-feedback, user-research.

It boasts features such as Recruit participants for user testing, Conduct remote or in-person testing sessions, Record sessions and collect feedback, Analyze results to identify UX issues, Integrates with prototyping and design tools and pros including Easy participant recruitment, Flexible testing options, Useful analysis features, Integrates with other tools, Good support.

On the other hand, FullStory is a Ai Tools & Services product tagged with analytics, user-behavior, session-recording.

Its standout features include Session replay, Heatmaps, Funnels, Form analytics, Custom events, Integrations, and it shines with pros like Detailed session replays, Easy to use interface, Powerful analytics, Good customer support.

Feature	UserSurge	FullStory
Overall Score	N/A	N/A
Primary Category	Online Services	Ai Tools & Services

Product Overview

UserSurge

Description: UserSurge is a user research and usability testing platform that allows you to get feedback on your website or app from real users. It makes it easy to recruit test participants, conduct remote or in-person sessions, analyze feedback, and identify issues to improve the user experience.

FullStory

Description: FullStory is a digital experience analytics platform that records website and mobile app sessions to help understand user behavior. It captures all user interactions including clicks, taps, scrolls, pages views, etc. for playback and analysis.

Key Features Comparison

UserSurge Features

• Recruit participants for user testing
• Conduct remote or in-person testing sessions
• Record sessions and collect feedback
• Analyze results to identify UX issues
• Integrates with prototyping and design tools

FullStory Features

• Session replay
• Heatmaps
• Funnels
• Form analytics
• Custom events
• Integrations

Pros & Cons Analysis

UserSurge

Pros

• Easy participant recruitment
• Flexible testing options
• Useful analysis features
• Integrates with other tools
• Good support

Cons

• Can be pricey for large teams
• Limited customization options
• Steep learning curve initially

FullStory

Pros

• Detailed session replays
• Easy to use interface
• Powerful analytics
• Good customer support

Cons

• Can get expensive for large sites
• Limited customization options
• No A/B testing features

Pricing Comparison

UserSurge

• Subscription-Based

FullStory

• Subscription-Based