UserTesting.com vs Lookback

Struggling to choose between UserTesting.com and Lookback? Both products offer unique advantages, making it a tough decision.

UserTesting.com is a Online Services solution with tags like user-testing, usability-testing, customer-feedback, qualitative-research.

It boasts features such as Remote user testing, Recruitment of target users, Video recordings of tests, Feedback and insights, Integration with prototypes, Task distribution and management, Data analysis and reporting and pros including Get feedback from real users, No need to bring users onsite, Scalable and fast testing, Detailed qualitative insights, Integration with popular tools, Managed recruitment and screening, Powerful analytics.

On the other hand, Lookback is a Ai Tools & Services product tagged with user-experience, usability-testing, video-recording, click-mapping, analytics.

Its standout features include Session recording, Click mapping, Heatmaps, Surveys, Analytics, and it shines with pros like Easy to use, Integrates with popular tools, Good for remote user testing.

Feature	UserTesting.com	Lookback
Overall Score	N/A	N/A
Primary Category	Online Services	Ai Tools & Services

Product Overview

UserTesting.com

Description: UserTesting.com is a remote user research platform that allows you to get video recordings of real people testing your website, app, or prototype. You describe your target audience and post a test, and UserTesting finds participants that match your requirements and records them completing tasks and providing feedback.

Lookback

Description: Lookback is a user experience research and usability testing tool that allows you to record video and audio of user sessions on websites or mobile apps. It offers capabilities like click mapping, survey distribution, and analytics to understand user behavior.

Key Features Comparison

UserTesting.com Features

• Remote user testing
• Recruitment of target users
• Video recordings of tests
• Feedback and insights
• Integration with prototypes
• Task distribution and management
• Data analysis and reporting

Lookback Features

• Session recording
• Click mapping
• Heatmaps
• Surveys
• Analytics

Pros & Cons Analysis

UserTesting.com

Pros

• Get feedback from real users
• No need to bring users onsite
• Scalable and fast testing
• Detailed qualitative insights
• Integration with popular tools
• Managed recruitment and screening
• Powerful analytics

Cons

• Can be expensive at high testing volumes
• Less control over test environment
• No automated pass/fail metrics
• Qualitative data requires analysis
• Limited demographics in testing panel
• Time intensive test creation
• Steep learning curve

Lookback

Pros

• Easy to use
• Integrates with popular tools
• Good for remote user testing

Cons

• Can be expensive for large teams
• Limited customization options
• No built-in recruiting

Pricing Comparison

UserTesting.com

• Subscription-Based

Lookback

• Subscription-Based