UserVoice vs EndUserFeedback

Struggling to choose between UserVoice and EndUserFeedback? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, EndUserFeedback is a Business & Commerce product tagged with survey, feedback, nps, customers, employees.

Its standout features include NPS surveys, In-app surveys, Email surveys, Multi-channel feedback collection, and it shines with pros like Easy to create and send surveys, Integrates with popular apps like Salesforce and Slack, Customizable survey templates, Real-time survey response analytics.

Feature	UserVoice	EndUserFeedback
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

EndUserFeedback

Description: EndUserFeedback is a feedback and survey software that allows companies to collect feedback from customers and employees. It includes features like NPS surveys, in-app surveys, email surveys, and more to gather feedback across multiple channels.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

EndUserFeedback Features

• NPS surveys
• In-app surveys
• Email surveys
• Multi-channel feedback collection

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

EndUserFeedback

Pros

• Easy to create and send surveys
• Integrates with popular apps like Salesforce and Slack
• Customizable survey templates
• Real-time survey response analytics

Cons

• No free plan
• Steep learning curve
• Limited custom branding options
• Lacks advanced targeting and segmentation

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

EndUserFeedback

• Subscription-Based