Verax Service Desk vs osTicket

Struggling to choose between Verax Service Desk and osTicket? Both products offer unique advantages, making it a tough decision.

Verax Service Desk is a Business & Commerce solution with tags like ticketing, itsm, service-desk, automation, reporting.

It boasts features such as Ticket management, Asset management, Change management, Problem management, Release management, Custom ticket forms, SLA management, Automation workflows, Reporting and analytics and pros including Comprehensive ITSM features, Customizable ticket forms, Automated workflows for increased efficiency, Detailed reporting and analytics.

On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.

Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Verax Service Desk

Verax Service Desk

Verax Service Desk is an IT service management software that helps organizations manage IT support tickets, assets, changes, problems, releases, and more. It includes features like custom ticket forms, SLAs, automation workflows, and reporting.

Categories:
Business & Commerce It Service Management
ticketing itsm service-desk automation reporting

Verax Service Desk Features

  1. Ticket management
  2. Asset management
  3. Change management
  4. Problem management
  5. Release management
  6. Custom ticket forms
  7. SLA management
  8. Automation workflows
  9. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Comprehensive ITSM features

Customizable ticket forms

Automated workflows for increased efficiency

Detailed reporting and analytics

Cons

Relatively complex to set up and configure

Steep learning curve for some users

Limited free or trial options

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions