Viber vs VICIdial Contact Center Suite
A side-by-side look at Viber and VICIdial Contact Center Suite. For an in-depth review of either product, follow the links below.
Viber
Social & Communications
Viber is a free messaging and calling app for smartphones. It uses your phone number to connect you with people in your contacts and allows free calls, texts, photos and video messages over WiFi.
messagingcallingfreecontacts
VICIdial Contact Center Suite
Business & Commerce
VICIdial is an open source contact center software suite that provides capabilities for inbound/outbound voice calls, call recording, IVR menus, agent monitoring, and reporting. It integrates with CRM and other business systems.
call-centerinbound-callsoutbound-callscall-recordingivragent-monitoringreportingcrm-integration
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