Zendesk Chat vs Continually
Struggling to choose between Zendesk Chat and Continually? Both products offer unique advantages, making it a tough decision.
Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.
It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.
On the other hand, Continually is a Business & Commerce product tagged with kanban, agile, sprint-planning, task-management, automation.
Its standout features include Kanban boards, Sprint planning, Reporting, Automation, Collaboration, Task management, and it shines with pros like Intuitive interface, Customizable workflows, Integrations with other tools, Real-time progress tracking, Team collaboration features.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Zendesk Chat
Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.
Categories:
Zendesk Chat Features
- Live chat
- Messaging
- Bots
- Real-time customer communication
- Integration with Zendesk Support and other Zendesk products
- Customizable chat widget
- Chat routing and assignment
- Chat transcripts and reporting
- Proactive chat
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Cons
Continually
Continually is a project management and task management software designed for agile teams. It provides kanban boards, sprint planning, reporting, and automation capabilities to help teams collaborate and deliver work efficiently.
Categories:
Continually Features
- Kanban boards
- Sprint planning
- Reporting
- Automation
- Collaboration
- Task management
Pricing
- Subscription-Based