Zendesk Chat vs Continually

Struggling to choose between Zendesk Chat and Continually? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Continually is a Business & Commerce product tagged with kanban, agile, sprint-planning, task-management, automation.

Its standout features include Kanban boards, Sprint planning, Reporting, Automation, Collaboration, Task management, and it shines with pros like Intuitive interface, Customizable workflows, Integrations with other tools, Real-time progress tracking, Team collaboration features.

Feature	Zendesk Chat	Continually
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Continually

Description: Continually is a project management and task management software designed for agile teams. It provides kanban boards, sprint planning, reporting, and automation capabilities to help teams collaborate and deliver work efficiently.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Continually Features

• Kanban boards
• Sprint planning
• Reporting
• Automation
• Collaboration
• Task management

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Continually

Pros

• Intuitive interface
• Customizable workflows
• Integrations with other tools
• Real-time progress tracking
• Team collaboration features

Cons

• Can be pricey for small teams
• Mobile app lacks some features
• Steep learning curve

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Continually

• Subscription-Based