Zendesk Chat vs Engage Master

Struggling to choose between Zendesk Chat and Engage Master? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Engage Master is a Business & Commerce product tagged with crm, email-marketing, landing-pages, workflows, automation.

Its standout features include Email marketing, Landing pages, Forms, Workflows, Lead scoring, Contact management, Campaign automation, Social media integration, Reporting and analytics, and it shines with pros like Easy to use interface, Comprehensive features for the price, Great for small to medium businesses, Flexible and customizable, Good customer support.

Feature	Zendesk Chat	Engage Master
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Engage Master

Description: Engage Master is a marketing automation and CRM software designed for small to medium-sized businesses. It provides features for email marketing, landing pages, forms, workflows and more to help businesses automate and manage customer relationships.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Engage Master Features

• Email marketing
• Landing pages
• Forms
• Workflows
• Lead scoring
• Contact management
• Campaign automation
• Social media integration
• Reporting and analytics

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Engage Master

Pros

• Easy to use interface
• Comprehensive features for the price
• Great for small to medium businesses
• Flexible and customizable
• Good customer support

Cons

• Can be pricey for very small businesses
• Mobile app needs improvement
• Advanced features may require third party integrations
• Steep learning curve for some users

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Engage Master

• Subscription-Based