Zendesk Chat vs Interakt

Struggling to choose between Zendesk Chat and Interakt? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Interakt is a Remote Work & Education product tagged with brainstorming, diagrams, flowcharts, visual-collaboration, remote-teams.

Its standout features include Real-time visual collaboration, Interactive whiteboards, Diagramming and flowchart tools, Built-in video conferencing, Commenting and threaded conversations, Integrations with Slack, Jira, etc, Customizable templates, and it shines with pros like Intuitive and easy to use interface, Great for brainstorming sessions, Allows teams to align visually, Real-time collaboration, Integrates with other tools.

Feature	Zendesk Chat	Interakt
Overall Score	N/A	N/A
Primary Category	Social & Communications	Remote Work & Education

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Interakt

Description: Interakt is a visual collaboration platform that helps remote teams align visually. It allows users to brainstorm ideas, create diagrams and flowcharts, and collaborate on them in real-time. The simple and intuitive interface makes it easy for teams to visually map out ideas and plans.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Interakt Features

• Real-time visual collaboration
• Interactive whiteboards
• Diagramming and flowchart tools
• Built-in video conferencing
• Commenting and threaded conversations
• Integrations with Slack, Jira, etc
• Customizable templates

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Interakt

Pros

• Intuitive and easy to use interface
• Great for brainstorming sessions
• Allows teams to align visually
• Real-time collaboration
• Integrates with other tools

Cons

• Can get messy with too many collaborators
• Missing some advanced diagramming features
• Mobile apps need improvement
• Steep learning curve for some users

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Interakt

• Freemium
• Subscription-Based