Zendesk Chat vs Live Chat 3

Struggling to choose between Zendesk Chat and Live Chat 3? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Live Chat 3 is a Social & Communications product tagged with chat, messaging, website, realtime, analytics.

Its standout features include Unlimited agents, Canned responses, Chat transfer, Real-time analytics, Integrations with CRM and help desk software, and it shines with pros like Easy to use interface, Customizable chat widget, Multiple chat routing options, Detailed real-time analytics, Seamless integration with popular apps.

Feature	Zendesk Chat	Live Chat 3
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Live Chat 3

Description: Live Chat 3 is a live chat and messaging software designed for websites. It allows website owners to communicate with visitors in real-time through chat windows. Key features include unlimited agents, canned responses, chat transfer, real-time analytics, and integrations with CRM and help desk software.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Live Chat 3 Features

• Unlimited agents
• Canned responses
• Chat transfer
• Real-time analytics
• Integrations with CRM and help desk software

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Live Chat 3

Pros

• Easy to use interface
• Customizable chat widget
• Multiple chat routing options
• Detailed real-time analytics
• Seamless integration with popular apps

Cons

• Limited customization options
• No video or voice chat
• More expensive than some competitors
• Mobile app could be better

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Live Chat 3

• Subscription-Based