Zendesk Chat vs Live Chat Suite

Struggling to choose between Zendesk Chat and Live Chat Suite? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Live Chat Suite is a Social & Communications product tagged with live-chat, help-desk, customer-support, visitor-monitoring, realtime-communication.

Its standout features include Unlimited agents, Canned responses, Visitor monitoring, Integrations with popular apps, Real-time chat, Ticketing system, Chatbots, Visitor info gathering, File sharing, Customizable interface, and it shines with pros like Easy to use interface, Very affordable pricing, Good selection of features, Integrates with many tools, Good for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.