Zendesk Sell vs SugarCRM

Struggling to choose between Zendesk Sell and SugarCRM? Both products offer unique advantages, making it a tough decision.

Zendesk Sell is a Business & Commerce solution with tags like crm, sales, leads, opportunities.

It boasts features such as Lead, account and contact management, Lead scoring and routing, Sales pipeline view, Email and SMS integration, Reporting and analytics, Mobile app, Integrations with 300+ business apps and pros including Easy to use interface, Powerful sales automation, Robust reporting and analytics, Mobile access, Wide range of integrations.

On the other hand, SugarCRM is a Business & Commerce product tagged with crm, sales, marketing, support, customers, leads.

Its standout features include Contact Management, Lead Management, Opportunity Tracking, Sales Forecasting, Marketing Campaigns, Customer Support, Reporting and Dashboards, Customization and Integration, and it shines with pros like Open source and free, Highly customizable, Scales for large deployments, Third-party integrations, Mobile access.

Feature	Zendesk Sell	SugarCRM
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Zendesk Sell

Description: Zendesk Sell is a customer relationship management (CRM) platform designed for sales teams to organize, track, and grow sales. It centralizes customer information and interactions from across channels to build better business relationships.

SugarCRM

Description: SugarCRM is an open-source customer relationship management platform used by sales, marketing, and support teams to organize, track, and communicate with customers and leads. It includes features like contact management, opportunity tracking, reporting, and customization.

Key Features Comparison

Zendesk Sell Features

• Lead, account and contact management
• Lead scoring and routing
• Sales pipeline view
• Email and SMS integration
• Reporting and analytics
• Mobile app
• Integrations with 300+ business apps

SugarCRM Features

• Contact Management
• Lead Management
• Opportunity Tracking
• Sales Forecasting
• Marketing Campaigns
• Customer Support
• Reporting and Dashboards
• Customization and Integration

Pros & Cons Analysis

Zendesk Sell

Pros

• Easy to use interface
• Powerful sales automation
• Robust reporting and analytics
• Mobile access
• Wide range of integrations

Cons

• Can be pricey for small teams
• Light on marketing automation features
• Limited customization options

SugarCRM

Pros

• Open source and free
• Highly customizable
• Scales for large deployments
• Third-party integrations
• Mobile access

Cons

• Steep learning curve
• Fragmented modules
• Limited native marketing automation
• Can be expensive for enterprise edition

Pricing Comparison

Zendesk Sell

• Subscription-Based

SugarCRM

• Open Source
• Subscription-Based