Zendesk vs Big Boss

Struggling to choose between Zendesk and Big Boss? Both products offer unique advantages, making it a tough decision.

Zendesk is a Online Services solution with tags like help-desk, ticketing-system, customer-service, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows and pros including Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

On the other hand, Big Boss is a Business & Commerce product tagged with asset-tracking, license-management, procurement-planning, reporting.

Its standout features include Asset tracking, License management, Procurement planning, Reporting, and it shines with pros like Open source, Customizable, Scalable, Good reporting features.

Feature	Zendesk	Big Boss
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Big Boss

Description: Big Boss is an open-source IT asset and inventory management software. It allows organizations to track hardware and software assets across multiple locations and departments. Key features include asset tracking, license management, procurement planning, and reporting.

Key Features Comparison

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Big Boss Features

• Asset tracking
• License management
• Procurement planning
• Reporting

Pros & Cons Analysis

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Big Boss

Pros

• Open source
• Customizable
• Scalable
• Good reporting features

Cons

• Steep learning curve
• Limited support options
• Requires technical expertise to set up and manage

Pricing Comparison

Zendesk

• Freemium
• Subscription-Based

Big Boss

• Open Source