Zendesk vs Big Boss
Struggling to choose between Zendesk and Big Boss? Both products offer unique advantages, making it a tough decision.
Zendesk is a Online Services solution with tags like help-desk, ticketing-system, customer-service, customer-support.
It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows and pros including Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.
On the other hand, Big Boss is a Business & Commerce product tagged with asset-tracking, license-management, procurement-planning, reporting.
Its standout features include Asset tracking, License management, Procurement planning, Reporting, and it shines with pros like Open source, Customizable, Scalable, Good reporting features.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Zendesk
Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.
Categories:
Zendesk Features
- Ticketing system to manage customer support requests
- Knowledge base to provide self-service support
- Community forums for customers to interact
- Reporting and analytics
- Multi-channel support (email, social media, chat, etc)
- Automation and macros
- SLA and priority management
- Customizable workflows
Pricing
- Freemium
- Subscription-Based
Pros
Cons
Big Boss
Big Boss is an open-source IT asset and inventory management software. It allows organizations to track hardware and software assets across multiple locations and departments. Key features include asset tracking, license management, procurement planning, and reporting.
Categories:
Big Boss Features
- Asset tracking
- License management
- Procurement planning
- Reporting
Pricing
- Open Source