Zendesk vs Fullview

Struggling to choose between Zendesk and Fullview? Both products offer unique advantages, making it a tough decision.

Zendesk is a Online Services solution with tags like help-desk, ticketing-system, customer-service, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows and pros including Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

On the other hand, Fullview is a Business & Commerce product tagged with data-visualization, dashboard, bi-tool.

Its standout features include Connect to various data sources, Create interactive dashboards and data visualizations, Drag-and-drop functionality for building charts and graphs, Share insights and reports with others, Customizable visualizations and dashboards, Collaboration and team-based features, and it shines with pros like Intuitive and user-friendly interface, Wide range of data visualization options, Ability to connect to multiple data sources, Real-time data updates and interactive dashboards, Collaborative features for sharing and presenting insights.

Feature	Zendesk	Fullview
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Fullview

Description: Fullview is a data visualization and business intelligence software that allows users to connect to data sources, create interactive dashboards and data visualizations, and share insights. It has drag-and-drop functionality to build charts, graphs, and other visuals quickly without coding.

Key Features Comparison

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Fullview Features

• Connect to various data sources
• Create interactive dashboards and data visualizations
• Drag-and-drop functionality for building charts and graphs
• Share insights and reports with others
• Customizable visualizations and dashboards
• Collaboration and team-based features

Pros & Cons Analysis

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Fullview

Pros

• Intuitive and user-friendly interface
• Wide range of data visualization options
• Ability to connect to multiple data sources
• Real-time data updates and interactive dashboards
• Collaborative features for sharing and presenting insights

Cons

• Limited customization options for advanced users
• Potential performance issues with large datasets
• Steep learning curve for more complex features
• Pricing may be higher compared to some competitors

Pricing Comparison

Zendesk

• Freemium
• Subscription-Based

Fullview

• Freemium
• Subscription-Based