AgoraDesk
AgoraDesk is a free open source help desk solution. It is a web-based customer support platform that allows companies to track tickets, communicate with customers, organize content, and share knowledge across the business.
help-desk
ticketing
knowledge-base
AgoraDesk: Free Open Source Help Desk Solution
A free open source help desk solution, a web-based customer support platform allowing companies to track tickets, communicate with customers, organize content, and share knowledge across the business.
What is AgoraDesk?
AgoraDesk is a free and open source help desk and customer service software. It provides a simple yet powerful platform for managing customer inquiries and support tasks.
Some key features of AgoraDesk:
- Ticket management - Create, assign, track and manage support tickets. Set statuses, priorities, due dates and permissions.
- Knowledge base - Create and organize FAQs, how-tos, manuals and other content to serve customers.
- Community forums - Encourage discussions and self-service for customers.
- Reporting and analytics - Review real-time and historical performance and trends.
- Email piping - Automatically create tickets from inbound emails.
- REST API - Integrate with other apps and extend functionality.
- Multi-brand support - Manage multiple brands with one installation.
- Lightweight and customizable - PHP/MySQL platform that's easy to set up and modify.
With its simple interface and extensive capabilities, AgoraDesk is a great choice for SMBs looking to deliver professional customer service and scale up their support while keeping costs low.
AgoraDesk Features
Features
- Ticket management
- Knowledge base
- Asset management
- User management
- SLA management
- Reporting and analytics
Pricing
- Open Source
- Free
Pros
Free and open source
Easy to use interface
Customizable and extensible
Active community support
Cons
Limited native integrations
Less features than paid options
May require technical expertise to install and configure
Official Links
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