What is AirDroid Remote Support?
AirDroid Remote Support is a remote access and support software designed specifically for Android devices. It allows technicians and support representatives to remotely view, control, transfer files, troubleshoot, and provide live support for Android smartphones and tablets.
Key features of AirDroid Remote Support include:
- Real-time Android screen mirroring and remote view - Remotely see a live view of the user's Android device screen and visually guide users through tasks and troubleshooting.
- Remote control - Take control of the Android device with the user's consent to demonstrate app usage, navigate screens, configure settings, and troubleshoot issues.
- File browse, transfer and management - Remotely browse files and folders on the Android device, download files for analysis, and upload files to help users.
- System info and app management - View system information and running apps to diagnose issues. Remotely uninstall/reinstall apps as needed.
- Remote camera access - Remotely activate phone camera to visually inspect hardware issues.
- Annotation tools - Annotate on the user's screen with arrows, shapes, text etc. to guide users.
- Session recording - Record remote support sessions for quality assurance.
- Mobile-to-mobile support - Technicians can provide support using their Android or iOS devices.
With reliable connectivity, multiplatform support, and remote device management capabilities, AirDroid Remote Support improves customer satisfaction by allowing faster remote troubleshooting and problem resolution for Android users.