Aventrix

Aventrix: Customer Service Software

Aventrix is a customer service software that provides tools to help companies provide exceptional customer support. It includes features like knowledge base, ticketing system, customer community, analytics, surveys, and more.

What is Aventrix?

Aventrix is a customer service and support software designed for companies that want to improve customer satisfaction and transform their customer experiences. It provides an all-in-one solution with various tools to streamline customer support operations and interactions.

Key features of Aventrix include:

• Knowledge Base - Contains support articles and self-service content to address common customer queries. Customers can easily search for solutions.
• Ticketing System - Customers can submit support tickets which get routed to relevant agents automatically. Agents can collaborate on tickets.
• Customer Community - Enables peer-to-peer support between customers through forums, ideas portal, etc to promote self-service.
• Interaction Tools - Includes live chat, voice/video calling for personalized interactions with customers.
• Customer Analytics - Provides reports on support volumes, resolution times, agent performance, and other critical service metrics.
• Surveys - Gets customer feedback through targeted surveys to improve products, services and experiences.

With its extensive feature set for customer support, self-service support, and analytics, Aventrix aims to help companies enhance agent productivity, improve customer satisfaction through faster resolution and reduce overall support costs.

Aventrix Features

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