What is Aventrix?

Aventrix is a customer service and support software designed for companies that want to improve customer satisfaction and transform their customer experiences. It provides an all-in-one solution with various tools to streamline customer support operations and interactions.

Key features of Aventrix include:

• Knowledge Base - Contains support articles and self-service content to address common customer queries. Customers can easily search for solutions.
• Ticketing System - Customers can submit support tickets which get routed to relevant agents automatically. Agents can collaborate on tickets.
• Customer Community - Enables peer-to-peer support between customers through forums, ideas portal, etc to promote self-service.
• Interaction Tools - Includes live chat, voice/video calling for personalized interactions with customers.
• Customer Analytics - Provides reports on support volumes, resolution times, agent performance, and other critical service metrics.
• Surveys - Gets customer feedback through targeted surveys to improve products, services and experiences.

With its extensive feature set for customer support, self-service support, and analytics, Aventrix aims to help companies enhance agent productivity, improve customer satisfaction through faster resolution and reduce overall support costs.

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