What is ChatButton?
ChatButton is a cloud-based live chat and chatbot software designed for websites to engage visitors in real-time conversations and also gather leads through intelligent chatbots. Some key features of ChatButton include:
- Live chat widget - ChatButton provides a customizable chat widget that can be embedded on websites for agents to have real-time conversations with visitors.
- Chatbot conversations - It uses AI and natural language processing for bot conversations to qualify leads, answer common questions automatically, and route chats to human agents.
- CRM integration - Chat conversations can be integrated with CRM platforms like Salesforce for lead management.
- Visitor tracking - ChatButton allows businesses to track visitors on their website and target them with messages to engage them.
- Customizable chat workflow - Businesses can customize chat handling with features like canned responses, triggers, chat routing rules, etc.
- Analytics and reports - It provides reports on chat volume, first response time, conversion rates etc to optimize customer experience.
Overall, ChatButton combines live chat and chatbots to help businesses increase conversions on their websites through enhanced customer engagement.