Closient

Closient is a customer service software that helps companies provide excellent support across multiple channels like email, live chat, social media and more. It brings all customer interactions into one central dashboard to improve team collaboration.

Business & Commerce Customer Service

customer-service ticketing live-chat email social-media collaboration

Closient alternatives ➤

Closient: Customer Service Software

What is Closient?

Closient is a cloud-based customer service software designed to help companies deliver exceptional support across every channel - email, live chat, social media and more. It brings all customer conversations from multiple channels into one unified agent desktop to improve collaboration and productivity.

Key features of Closient include:
- Unified inbox to manage customer queries from email, live chat, social media, call/SMS within the same interface
- Smart assignment of tickets based on agent skills, availability and workload
- Automated ticket categorization and prioritization based on rules
- SLA policies and escalation workflows for critical tickets
- Customizable business rules engine and macros to streamline agent's workflow
- Reports and analytics for actionable insights into query volumes, response times, CSAT etc.
- Omnichannel engagement tools including live chat, call center software integration
- Seamless integration with popular business systems like Salesforce, Zendesk and more

Closient positions itself as an omni-channel customer engagement hub for modern, high-growth companies looking to scale up their customer support efficiently while delivering personalized service across channels. It competes with other players like Freshdesk, Zoho Desk, Help Scout in the SMB customer service software space.

Closient Features

Features

Omnichannel customer support
Centralized customer interaction dashboard
Team collaboration tools
Automated workflows and ticket management
Reporting and analytics
Customizable branding and themes

Pricing

Subscription-Based

Pros

Streamlines customer support across multiple channels

Improves team collaboration and productivity

Provides detailed customer insights and analytics

Customizable to fit the needs of different businesses

Cons

May be more complex for smaller businesses

Requires a learning curve for new users

Pricing can be higher than some alternatives

Official Links

Official Website
https://www.closient.com

The Best Closient Alternatives

Top Business & Commerce and Customer Service and other similar apps like Closient

Here are some alternatives to Closient:

Google Search

DuckDuckGo

Microsoft Bing

Searx

Intelligence X

SearXNG

Suggest an alternative ❐

Google Search

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DuckDuckGo

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Microsoft Bing

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Searx

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Intelligence X

Intelligence Squared (also known as Intelligence X or IQ2) is an independent, non-partisan debate forum organization that hosts Oxford-style debates focused on current affairs and cultural issues. The debates feature prominent guest speakers arguing for and against motions such as "Ban Fast Food Advertising" or "The Catholic Church is a...

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SearXNG

SearXNG is an open source, privacy-respecting metasearch engine that aggregates results from over 70 search services without tracking users. It was forked from Searx in 2018 with the goal of providing unbiased and uncensored search results.As a metasearch engine, SearXNG sends search queries to multiple underlying search engines like Google,...

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YaCy

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Mojeek

Mojeek is an independent search engine launched in 2007 that positions itself as a privacy-focused alternative to Google and other major search engines. Some key things to know about Mojeek:Does not collect or share personal user dataDoes not track searches or build user profilesDisplays unbiased organic search results instead of...

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Yahoo! Search

Yahoo! Search is one of the most popular and long-standing search engines on the web. It was originally launched in 1995 under the domain name "Jerry and David's Guide to the World Wide Web". It later became known simply as Yahoo! Search.As a web search engine, Yahoo! Search allows users...

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AlltheInternet

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Whoogle Search

Whoogle Search is an open-source, private search engine that users can self-host on their own servers. It aims to provide a similar search experience as Google Search while keeping users' searches private and ad-free.Whoogle uses Google Custom Search JSON API under the hood to retrieve search results. However, unlike Google,...

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Presearch

Presearch is an open, decentralized search engine that pays users PRE cryptocurrency rewards for using it. The goal of Presearch is to provide a private, unbiased search alternative to mainstream search engines like Google that rely on user data tracking and profiling.Here are some key facts about Presearch:Users earn PRE...

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