Collectcent
Collectcent is a customer support software designed to help companies provide excellent customer service. It includes features like shared inboxes, help desk, knowledge base, support automation workflows and automation, and more.
Collectcent: Customer Support Software
Collectcent is a customer support software designed to help companies provide excellent customer service. It includes features like shared inboxes, help desk, knowledge base, support automation workflows and automation, and more.
What is Collectcent?
Collectcent is a cloud-based customer support software designed to help companies provide prompt and effective customer service across multiple channels. Some key features of Collectcent include:
- Shared team inboxes - Manage multiple support inboxes from one unified platform. Assign tickets to agents based on skills, availability etc.
- Help desk - Convert emails & chats into tickets.Manage them from a shared helpdesk visible to the whole team.
- Knowledge base - Document solutions to common customer queries in a public-facing knowledge base to enable self-service.
- Automation Workflows - Set up trigger-based automation workflows to route, assign, escalate tickets automatically based on pre-defined rules.
- Support bots - Automate repetitive customer queries with AI bots integrated with the helpdesk.
- Analytics - Get insightful reports on customer happiness, agent productivity, ticket backlogs etc. to improve customer experience.
In summary, Collectcent combines shared team inboxes, help desk software, knowledge management, workflow automation and support bots - all in one modern customer support platform aimed at delivering exceptional service.
Collectcent Features
Features
- Shared team inboxes
- Helpdesk
- Knowledge base
- Support automation workflows
- Automation
Pricing
- Subscription-Based
Pros
Easy to use interface
Powerful automation features
Shared team inbox improves collaboration
Robust knowledge base
Cons
Can be pricey for smaller teams
Steep learning curve for some features
Mobile app needs improvement
Official Links
Reviews & Ratings
Login to ReviewThe Best Collectcent Alternatives
Top Business & Commerce and Customer Service and other similar apps like Collectcent
Here are some alternatives to Collectcent:
Suggest an alternative ❐
Google AdSense
Google AdSense is an online advertising platform and content monetization service by Google. The AdSense program allows website publishers and content creators to earn money by displaying targeted ads on their website pages, YouTube videos, mobile apps, and other online properties.AdSense uses advanced targeting technology to serve relevant text, image,...
Spotsy
Spotsy is a leading online music streaming platform that allows users to listen to over 80 million songs and podcasts on demand. Launched in 2008, Spotsy has grown rapidly to become one of the most widely used music services globally, with over 406 million users across 184 markets (as of...
Ezoic
Ezoic is an award-winning, AI-powered technology platform for digital publishers and website owners. It helps websites generate greater revenue from ad placements through advanced testing, optimization, and analytics.Some key features and benefits of Ezoic's platform include:Artificial intelligence that analyzes website content and visitor behavior to improve ad placements, page speed...
AdEx Network
AdEx Network is a decentralized digital advertising platform built on blockchain technology. It was launched in 2017 with the goal of creating a more transparent, efficient, and fair advertising ecosystem.Some of the key features and benefits of AdEx Network include:Uses blockchain technology to ensure transparency in ad impressions, clicks, and...
BuySellAds.com
BuySellAds.com is an advertising technology company that operates an online advertising network and real-time bidding ad exchange. Founded in 2008, BuySellAds provides solutions for both publishers and advertisers.For publishers, BuySellAds allows websites, blogs, and apps to monetize their content by selling display, native, and video ad inventory across the BuySellAds...
AdHitz
AdHitz is an advertising management platform and ad server designed for both publishers and advertisers. Some key features of AdHitz include:Ad serving capabilities to deliver display, video, and mobile adsTools for managing and optimizing ad campaignsAd performance tracking with detailed analytics and reporting Options for geographic, demographic, contextual and behavioral...
Media.net
Media.net is a contextual ad network founded in 2010 that provides online publishers and app developers access to relevant advertising. Their technology analyzes web page content in real-time to determine the context and deliver targeted, high-paying ads that complement the page rather than detract from user experience.A key aspect of...
A-Ads
A-Ads is an open-source ad serving software designed specifically for publishers and media companies to manage, deliver and track online advertising campaigns. It gives digital media owners full control and transparency into their ad inventory, performance and revenue.Key features of A-Ads include:Ad serving and management - Upload ads via UI...
AdColt
AdColt is an open-source web-based advertisement management system. It provides website owners and publishers a way to serve ads, track performance, and generate reports without relying on third-party ad platforms.Some key features of AdColt include:Serving both image and JavaScript adsGeotargeting of adsFull reporting on impressions, clicks, CTR, revenuesSupport for multiple...
Burgeon Ads
Burgeon Ads is an online advertising platform designed to streamline the video advertising process for businesses of all sizes. Its key features include:Ad Builder - Create customized video ads in minutes using the intuitive ad builder interface and library of templates, graphics, footage and music.Cross-Platform Distribution - Distribute video ads...