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Collectcent

Collectcent is a customer support software designed to help companies provide excellent customer service. It includes features like shared inboxes, help desk, knowledge base, support automation workflows and automation, and more.
Collectcent alternatives ➤

What is Collectcent?

Collectcent is a cloud-based customer support software designed to help companies provide prompt and effective customer service across multiple channels. Some key features of Collectcent include:

  • Shared team inboxes - Manage multiple support inboxes from one unified platform. Assign tickets to agents based on skills, availability etc.
  • Help desk - Convert emails & chats into tickets.Manage them from a shared helpdesk visible to the whole team.
  • Knowledge base - Document solutions to common customer queries in a public-facing knowledge base to enable self-service.
  • Automation Workflows - Set up trigger-based automation workflows to route, assign, escalate tickets automatically based on pre-defined rules.
  • Support bots - Automate repetitive customer queries with AI bots integrated with the helpdesk.
  • Analytics - Get insightful reports on customer happiness, agent productivity, ticket backlogs etc. to improve customer experience.

In summary, Collectcent combines shared team inboxes, help desk software, knowledge management, workflow automation and support bots - all in one modern customer support platform aimed at delivering exceptional service.

Official Links

Official Website
collectcent.com

The Best Collectcent Alternatives

Top Apps like Collectcent

Google AdSense, Spotsy, Ezoic, AdEx Network, BuySellAds.com, AdHitz, Media.net, A-Ads, AdColt, Burgeon Ads are some alternatives to Collectcent.
Sugggest an alternative ❐

Google AdSense

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Ezoic

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BuySellAds.com

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AdHitz

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A-Ads

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AdColt

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