Collectcent
Collectcent is a customer support software designed to help companies provide excellent customer service. It includes features like shared inboxes, help desk, knowledge base, support automation workflows and automation, and more.
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Collectcent: Customer Support Software
Collectcent is a customer support software designed to help companies provide excellent customer service. It includes features like shared inboxes, help desk, knowledge base, support automation workflows and automation, and more.
What is Collectcent?
Collectcent is a cloud-based customer support software designed to help companies provide prompt and effective customer service across multiple channels. Some key features of Collectcent include:
- Shared team inboxes - Manage multiple support inboxes from one unified platform. Assign tickets to agents based on skills, availability etc.
- Help desk - Convert emails & chats into tickets.Manage them from a shared helpdesk visible to the whole team.
- Knowledge base - Document solutions to common customer queries in a public-facing knowledge base to enable self-service.
- Automation Workflows - Set up trigger-based automation workflows to route, assign, escalate tickets automatically based on pre-defined rules.
- Support bots - Automate repetitive customer queries with AI bots integrated with the helpdesk.
- Analytics - Get insightful reports on customer happiness, agent productivity, ticket backlogs etc. to improve customer experience.
In summary, Collectcent combines shared team inboxes, help desk software, knowledge management, workflow automation and support bots - all in one modern customer support platform aimed at delivering exceptional service.
Collectcent Features
Features
- Shared team inboxes
- Helpdesk
- Knowledge base
- Support automation workflows
- Automation
Pricing
- Subscription-Based
Pros
Easy to use interface
Powerful automation features
Shared team inbox improves collaboration
Robust knowledge base
Cons
Can be pricey for smaller teams
Steep learning curve for some features
Mobile app needs improvement
Official Links
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