ConnectWise Automate
ConnectWise Automate is a remote monitoring and management software designed for managed service providers. It allows technicians to remotely monitor, manage and maintain client devices and networks from a unified web-based dashboard.
remote-monitoring
device-management
msp
rmm
ConnectWise Automate: Remote Monitoring & Management for MSPs
ConnectWise Automate is a remote monitoring and management software designed for managed service providers. It allows technicians to remotely monitor, manage and maintain client devices and networks from a unified web-based dashboard.
What is ConnectWise Automate?
ConnectWise Automate is a comprehensive remote monitoring and management (RMM) platform designed specifically for managed service providers (MSPs), IT service providers, and internal IT departments. It provides a unified remote monitoring, management, patching, and endpoint security solution to streamline IT operations.
Key features of ConnectWise Automate include:
- Remote Monitoring & Management - Remotely monitor servers, workstations, network devices, processes, services etc. Reboot machines, kill processes, manage services and more.
- Patch Management - Automate patch management across applications, operating systems using pre-configured and custom patch policies.
- Endpoint Security - Protect endpoints with anti-virus, anti-malware, firewall security, web filtering and application whitelisting.
- Reporting Dashboards - Customizable dashboards to monitor assets health, patch compliance, and track IT operations KPIs.
- Cloud-based Command Center - Unified NOC dashboard for technicians to manage all devices and respond faster.
- Automation Workflows - Pre-configured and custom automation policies, scripts to automate repetitive IT tasks.
- Mobile App Access - Mobile apps for technicians to access dashboards and tools from anywhere.
- Integrations - Integrates with Professional Services Automation (PSA), backup tools, AV tools etc.
ConnectWise Automate helps MSPs and IT teams improve operational efficiency, standardize IT processes, and deliver better service levels to end-users.
ConnectWise Automate Features
Features
- Remote monitoring and management of client devices and networks
- Unified web-based dashboard for technicians
- Automated task scheduling and deployment
- Asset management and inventory tracking
- Scripting and automation capabilities
- Reporting and analytics
- Ticketing and help desk integration
Pricing
- Subscription-Based
Pros
Comprehensive remote management capabilities
Streamlined and efficient workflow for MSPs
Customizable and scalable to meet business needs
Robust security and compliance features
Integrates with other ConnectWise products
Cons
Steep learning curve for new users
Can be resource-intensive on client devices
Pricing can be expensive for smaller MSPs
Limited third-party integration options
Reviews & Ratings
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