What is Convenely?
Convenely is a SaaS customer engagement software designed to help businesses have more personalized conversations with customers at scale across multiple digital channels. Instead of having customers always reach out first, Convenely enables proactive conversations via messaging, chat, and email. The key features include:
- Omnichannel customer engagement - Communicate with customers over popular messaging channels (like WhatsApp or Facebook), live chat, in-app, SMS, email, and more.
- Conversation builder - Drag and drop visual builder to easily create and automate conversational journeys.
- AI powered - Natural language understanding and processing helps qualify sales opportunities and auto resolve common support queries.
- Workforce tools - Smart assignment, co-browsing, triggers and workflows to manage large customer-facing teams.
- Integrations - Connect and share customer data across sales & support tools like Salesforce, Zendesk, HubSpot, etc.
- Analytics - Indepth analytics on all customer journeys and engagement metrics to optimize results.
In summary, Convenely provides an AI-powered SaaS platform to unify conversations across departments and automate repetitive tasks, enabling businesses to have personalized engagements that improve customer satisfaction and drive sales growth.
Doodle, FullCalendar, WhenIsGood, JayPad, Framadate, Smart Scheduling, OpenSondage, Dudle, DO`ZZ, Setmore Appointments, Terminello, Fasterplan are some alternatives to Convenely.