Convenely
Convenely is a customer engagement platform that helps businesses have personalized conversations at scale across channels like messaging, chat, and email. It automates customer support and sales processes using AI and integrates with popular business tools.
customer-support
conversations
messaging
chat
email
automation
ai
sales
Convenely: Customer Engagement Platform for Personalized Conversations
Convenely helps businesses automate customer support and sales processes using AI, integrating with popular business tools across messaging, chat, and email channels.
What is Convenely?
Convenely is a SaaS customer engagement software designed to help businesses have more personalized conversations with customers at scale across multiple digital channels. Instead of having customers always reach out first, Convenely enables proactive conversations via messaging, chat, and email. The key features include:
- Omnichannel customer engagement - Communicate with customers over popular messaging channels (like WhatsApp or Facebook), live chat, in-app, SMS, email, and more.
- Conversation builder - Drag and drop visual builder to easily create and automate conversational journeys.
- AI powered - Natural language understanding and processing helps qualify sales opportunities and auto resolve common support queries.
- Workforce tools - Smart assignment, co-browsing, triggers and workflows to manage large customer-facing teams.
- Integrations - Connect and share customer data across sales & support tools like Salesforce, Zendesk, HubSpot, etc.
- Analytics - Indepth analytics on all customer journeys and engagement metrics to optimize results.
In summary, Convenely provides an AI-powered SaaS platform to unify conversations across departments and automate repetitive tasks, enabling businesses to have personalized engagements that improve customer satisfaction and drive sales growth.
Convenely Features
Features
- Omnichannel customer engagement
- AI-powered automation
- Chatbots
- Live chat
- Email automation
- CRM integration
- Analytics and reporting
Pricing
- Freemium
- Subscription-Based
Pros
Increases customer satisfaction
Improves response times
Scales customer support operations
Increases sales conversions
Integrates with popular business tools
Cons
Can be complex to set up and use
Requires training for staff
Additional costs for enterprise features
Official Links
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