Crowdbase
Crowdbase is a customer relationship management (CRM) software that helps small businesses organize contacts, track deals, automate marketing campaigns, and provide customer support. It offers features like contact management, pipeline tracking, email marketing, help desk ticketi
crm
contact-management
pipeline-tracking
email-marketing
help-desk
ticketing
Crowdbase: Customer Relationship Management Software for Small Businesses
Crowdbase is a customer relationship management (CRM) software that helps small businesses organize contacts, track deals, automate marketing campaigns, and provide customer support. It offers features like contact management, pipeline tracking, email marketing, help desk ticketing, and more.
What is Crowdbase?
Crowdbase is a cloud-based customer relationship management (CRM) platform designed for small and medium-sized businesses. It provides a centralized solution to manage all customer interactions including leads, contacts, accounts, deals, projects, tickets, and marketing campaigns.
Key features of Crowdbase CRM include:
- Contact Management - Organize customer and lead details like name, email, phone, address, tags, custom fields, notes, activities, tasks, events, and deals.
- Pipeline Tracking - Visualize sales opportunities with kanban boards. Automate workflow with sales stages and probability scoring to focus on hot leads.
- Email Marketing - Create, send and track email campaigns to turn cold contacts into quality leads. Integrates with email providers like Gmail.
- Help Desk Ticketing - Manage customer support requests efficiently via shared team inbox. Automate ticket routing, notifications, responses, and SLAs.
- Offline Access - The Android and iOS mobile apps allow users to access all data and carry out key CRM tasks even without an internet connection.
- Custom Reporting - Build custom reports to closely track campaign and sales performance through dozens of report templates.
- Third Party Integrations - Connect the CRM seamlessly to marketing, sales, support and accounting tools through 1500+ app integrations via Zapier.
Crowdbase offers simple and flexible CRM pricing plans for growing teams. It provides 24/7 customer support via live chat, email and community forums.
Crowdbase Features
Features
- Contact management
- Pipeline tracking
- Email marketing
- Help desk ticketing
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Integration with Gmail and Google Calendar
Mobile app available
Cons
Limited customization options
Lacks some advanced CRM features
Support could be more responsive
Official Links
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