What is Crowdbase?
Crowdbase is a cloud-based customer relationship management (CRM) platform designed for small and medium-sized businesses. It provides a centralized solution to manage all customer interactions including leads, contacts, accounts, deals, projects, tickets, and marketing campaigns.
Key features of Crowdbase CRM include:
- Contact Management - Organize customer and lead details like name, email, phone, address, tags, custom fields, notes, activities, tasks, events, and deals.
- Pipeline Tracking - Visualize sales opportunities with kanban boards. Automate workflow with sales stages and probability scoring to focus on hot leads.
- Email Marketing - Create, send and track email campaigns to turn cold contacts into quality leads. Integrates with email providers like Gmail.
- Help Desk Ticketing - Manage customer support requests efficiently via shared team inbox. Automate ticket routing, notifications, responses, and SLAs.
- Offline Access - The Android and iOS mobile apps allow users to access all data and carry out key CRM tasks even without an internet connection.
- Custom Reporting - Build custom reports to closely track campaign and sales performance through dozens of report templates.
- Third Party Integrations - Connect the CRM seamlessly to marketing, sales, support and accounting tools through 1500+ app integrations via Zapier.
Crowdbase offers simple and flexible CRM pricing plans for growing teams. It provides 24/7 customer support via live chat, email and community forums.