CX.com

Name: CX.com
Author: Sugggest

CX.com is a customer experience software that helps companies collect customer feedback, analyze it, and take action to improve products, services and experiences. It provides tools for surveys, reviews, feedback analytics and more.

Business & Commerce Customer Experience

surveys reviews feedback analytics customer-service

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CX.com: Customer Experience Software

Customer experience software to collect, analyze and act on customer feedback, with tools for surveys, reviews, and feedback analytics

What is CX.com?

CX.com is a robust customer experience management platform designed to help businesses improve customer satisfaction. It provides a suite of feedback tools including:

Surveys - Create, distribute and analyze custom surveys to measure customer satisfaction, understand needs or get product feedback.
Review monitoring - Collect, manage and respond to customer reviews from dozens of sites to understand reputation.
Analytics - Learn from customer data to identify issues and opportunities to improve experiences.
Customer communication - Communicate directly with customers to manage issues, answer questions and build loyalty.

Key features include an easy drag-and-drop survey builder, advanced text analysis of open-ended feedback, powerful reporting on feedback metrics over time, review response automation and integration capabilities with popular business systems. CX.com aims to provide an all-in-one CX management solution to gather critical customer insights and enable companies to take action to drive improvements.