CX.com

CX.com: Customer Experience Software

Customer experience software to collect, analyze and act on customer feedback, with tools for surveys, reviews, and feedback analytics

What is CX.com?

CX.com is a robust customer experience management platform designed to help businesses improve customer satisfaction. It provides a suite of feedback tools including:

• Surveys - Create, distribute and analyze custom surveys to measure customer satisfaction, understand needs or get product feedback.
• Review monitoring - Collect, manage and respond to customer reviews from dozens of sites to understand reputation.
• Analytics - Learn from customer data to identify issues and opportunities to improve experiences.
• Customer communication - Communicate directly with customers to manage issues, answer questions and build loyalty.

Key features include an easy drag-and-drop survey builder, advanced text analysis of open-ended feedback, powerful reporting on feedback metrics over time, review response automation and integration capabilities with popular business systems. CX.com aims to provide an all-in-one CX management solution to gather critical customer insights and enable companies to take action to drive improvements.

CX.com Features

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