Dermandar
Dermandar is a cloud-based customer support software that helps companies deliver exceptional customer service. It provides ticketing, live chat, knowledge base, and automation tools to streamline support workflows.
Dermandar: Cloud-Based Customer Support Software
Cloud-based customer support software with ticketing, live chat, knowledge base, and automation tools to streamline support workflows.
What is Dermandar?
Dermandar is a cloud-based customer service and support software designed to help companies deliver exceptional customer experiences. It provides a suite of tools to manage customer inquiries, conversations, and issues through channels like email, phone, chat, social media, and self-service.
Key features of Dermandar include:
- Unified ticketing system to manage customer support tickets from all channels in one place.
- Live chat and cobrowsing for real-time customer conversations.
- Automated workflow builder with triggers and escalation rules.
- Customizable knowledge base to document solutions and enable self-service.
- Performance analytics and reports to identify areas for improvement.
- Native integrations with popular business apps like Salesforce, Slack, Zendesk, and more.
Dermandar aims to enhance customer satisfaction by providing faster response times, consistent service across channels, and tools to resolve more inquiries through self-service. Its automation and integration capabilities also help optimize support workflows and increase agent productivity.
The software is designed for scalability and is ideal for medium to large companies in industries like technology, financial services, healthcare, ecommerce, and travel.
Dermandar Features
Features
- Ticketing system to manage customer support requests
- Live chat for real-time customer engagement
- Knowledge base to document solutions to common issues
- Automation tools like macros and canned responses
- SLA and reporting to track team performance
- Multi-channel support via email, social media, etc
- Role-based access control and permissions
- Integration with popular business apps like Salesforce, Zendesk, etc
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Scales to support large customer service teams
Robust feature set for comprehensive support workflows
Knowledge base reduces redundant work for agents
Automation increases agent productivity
SLAs help ensure a high quality of service
Affordable pricing tiers for different business needs
Cons
Can be complex for smaller businesses
Limited native mobile app capabilities
Advanced features like macros require training
Reporting and analytics could be more powerful
No built-in phone support
Official Links
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