Deskman

Deskman: Free Help Desk Ticketing System

A free and open source help desk ticketing system for teams, featuring simple interface, custom fields, automation rules, reporting and integrations with various software.

What is Deskman?

Deskman is an open-source help desk and ticketing software designed for internal support, customer service teams, and managed service providers. It provides a simple yet powerful platform to receive, manage and respond to requests from end-users, customers, employees or website visitors.

Some key features of Deskman include:

• Intuitive web interface to submit, assign, manage and respond to tickets
• Custom ticket fields and forms to capture additional information from users
• Support for multiple branding to set up help desks for different products/customers
• Automation rules like alerts, escalations and SLAs to improve response times
• Public and private comments on tickets for internal communication
• Knowledge base to document self-help content
• Reporting on volume, resolution time, staff workload and other metrics
• Multi-lingual and multi-currency support for global businesses
• REST API and dozens of integrations with business apps

Deskman is designed to scale from one-person operations to large enterprises. It is available as a self-hosted free and open-source solution. There is also a paid hosted version at www.deskman.com with additional support and enterprise features.

Deskman Features

Official Links