Harmony PSA

Harmony PSA: Professional Services Automation Software

Harmony PSA is a professional services automation software designed to help streamline operations for IT services companies, managed service providers, and other project-based businesses. It includes features like ticket tracking, time tracking, billing and invoicing, resource scheduling, CRM, reporting, and more.

What is Harmony PSA?

Harmony PSA is a comprehensive professional services automation platform designed for IT services companies, managed service providers (MSPs), and other project-oriented businesses. It brings together multiple software tools typically used in IT services operations into a single, integrated solution.

Key features of Harmony PSA include:

• Service ticketing - Track, manage, and report on all client service requests from initial contact to resolution.
• Project management - Plan projects, create tasks/subtasks, assign to resources, track time, manage budgets.
• Time tracking - Automatically track time spent on tickets and projects for better productivity monitoring and accurate customer billing.
• Invoicing - Flexibly bill clients based on time & materials, fixed cost projects or recurring managed services.
• Document management - Store any files, notes or documents related to clients and services delivered.
• Resource scheduling - Visual calendar for scheduling technician work shifts and time off.
• CRM - Full client database with history of service interactions and activities.
• Business intelligence reporting - Custom reports on all business metrics relevant to IT services companies.
• Quoting/Procurement - Create quotes with products & services to professionalize engagements.

Harmony PSA was created specifically for IT project-based businesses. It helps optimize operational efficiency, service delivery and accounts receivable. With improved visibility across the business, it provides the metrics and tools needed for more informed business decisions.

Harmony PSA Features

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