HEAT Software

HEAT Software: Automate IT Processes

Automate incident, problem, change, and service request management with HEAT Software, optimizing IT infrastructure and improving service delivery

What is HEAT Software?

HEAT Software is an IT service management (ITSM) software designed to help organizations manage their IT services and infrastructure more efficiently. Some key features and benefits of HEAT Software include:

• Incident management - Tracking, categorizing, assigning and resolving IT incidents and service disruptions
• Problem management - Identifying the root causes of incidents to prevent future occurrences
• Change management - Controlling and documenting changes to IT infrastructure and services
• Service request management - Allowing users to request common IT services through a self-service portal
• Automated workflows - Streamlining processes for standard IT management procedures and tasks
• Reporting and analytics - Generating reports on IT service metrics like response times, incidents over time, change success rates etc.
• Integration capabilities - Integrates well with tools like ServiceNow, Atlassian, Office365 and others
• ITIL support - Alignment with IT Infrastructure Library best practices for ITSM

HEAT Software aims to optimize IT infrastructure, improve IT service delivery, reduce costs and enhance productivity through greater automation, control and visibility across a company's IT environment.

HEAT Software Features

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