Helppier
Helppier is a customer service software that provides an automated help desk, live chat, and AI-powered conversational experiences. It aims to improve customer satisfaction through fast response times and helpful self-service options.
help-desk
live-chat
conversational-ai
customer-support
Helppier: Automated Help Desk & Conversational Experiences
Helppier offers AI-powered conversational experiences, automated help desks, and live chats to improve customer satisfaction through fast response times and self-service options.
What is Helppier?
Helppier is a cloud-based customer service software designed to streamline support and improve satisfaction through AI-powered self-service options and by enabling fast human responses when needed. Key features of Helppier include:
- Automated help desk with canned responses and AI chatbots to provide 24/7 self-service support
- Live chat to enable real-time conversations between customers and human agents
- Customer service CRM to track support tickets and customer data in one place
- Conversational experiences powered by AI to understand customer questions and provide helpful, personalized responses
- Analytics and reports to gain insights into customer conversations and satisfaction
By combining automated and human-powered customer service capabilities, Helppier aims to resolve customer issues faster, reduce wait times, and boost satisfaction. The self-service options handle common inquiries, freeing up human agents to focus on more complex issues.
Helppier Features
Features
- Automated help desk
- Live chat
- AI-powered conversational experiences
- Self-service options
- Fast response times
Pricing
- Freemium
- Subscription-Based
Pros
Improves customer satisfaction
Provides fast response times
Offers self-service options
Automates repetitive tasks
Cons
Can be expensive for small businesses
AI chatbots may seem impersonal
Setup and training time required
Integration with other tools can be tricky
Official Links
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