ICTDialer
ICTDialer is a cloud-based dialer software designed for call centers and telemarketers to automate outbound calling. It includes features such as predictive dialing, call recording, real-time call monitoring, and integrations with CRMs.
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ICTDialer: Cloud-Based Dialer Software for Call Centers & Telemarketers
Cloud-based dialer software for call centers and telemarketers, featuring predictive dialing, call recording, real-time monitoring, and CRM integrations.
What is ICTDialer?
ICTDialer is a feature-rich cloud-based predictive dialer software solution designed specifically for call centers and telemarketing teams to help automate time-consuming manual outbound calling. It utilizes predictive algorithms to dial numbers automatically and connect live calls only to available agents, maximizing agent productivity.
Key features of ICTDialer include:
- Predictive dialing to automatically dial contacts and connect productive live calls to agents
- Power dialing to dial high volumes of numbers rapidly
- Progressive dialing options to control the pace of outbound calls
- Preview dialing to provide agents with customer information before a call is connected
- Real-time call monitoring and whisper messages to coach agents during calls
- Detailed reports for tracking KPIs around number of calls, talk time, close rates etc.
- API and CRM integrations
- Customizable dispositions and scripts
- Call recording for quality assurance
- Flexible account configuration and permissions
ICTDialer Features
Features
- Predictive dialing
- Call recording
- Real-time call monitoring
- CRM integrations
- Automated outbound calling
- Call queuing and routing
- Customizable call scripts
- Call analytics and reporting
Pricing
- Subscription-Based
Pros
Improves productivity and efficiency of call centers
Reduces manual dialing and increases call volume
Provides real-time insights into call performance
Integrates with popular CRM systems
Offers customizable call scripts and workflows
Cons
May require a learning curve for users
Pricing can be higher compared to some competitors
Potential issues with call quality and reliability
Limited customization options for advanced users
Official Links
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