InstantCustomer.com
InstantCustomer.com is a live chat and customer support software designed to help businesses connect with potential customers in real-time. It offers features like customizable chat widgets, real-time visitor analytics, agent collaboration tools, and customer satisfaction surveys
live-chat
customer-support
realtime-analytics
chat-widgets
agent-collaboration
customer-satisfaction-surveys
InstantCustomer.com: Live Chat & Customer Support Software
Live chat and customer support software for businesses to connect with potential customers in real-time, with features like customizable chat widgets, real-time visitor analytics, agent collaboration tools, and customer satisfaction surveys.
What is InstantCustomer.com?
InstantCustomer.com is a feature-rich live chat and customer engagement platform designed to help businesses connect with visitors in real-time, gather insights into customer behavior, and deliver excellent support experiences.
Key features include:
- Customizable chat widgets - Embed chat widgets that match your brand's look and feel to enable live conversations on your website and mobile apps.
- Real-time visitor analytics - Monitor visitor behavior through insightful reports on key metrics like geolocation, page views, referrers, etc.
- Agent collaboration tools - Ticket handling, skills-based routing, real-time supervision, and omnichannel conversations allow teams to work together seamlessly.
- Callback requests - Visitors can request a callback if reps are unavailable for an immediate chat response.
- Customer satisfaction surveys - Integrated post-chat surveys measure CSAT, NPS scores, gather feedback, and identify areas for improvement.
- Mobile SDKs - Full-featured mobile SDKs provide native iOS and Android functionalities.
- REST APIs - Robust set of APIs to embed, extend capabilities, and facilitate integration.
- Multilingual support - 50+ languages supported out-of-the-box.
Overall, InstantCustomer.com provides all the tools needed to boost lead conversion, enhance support, improve CX metrics, and build customer loyalty through personalized real-time engagements.
InstantCustomer.com Features
Features
- Customizable chat widgets
- Real-time visitor analytics
- Agent collaboration tools
- Customer satisfaction surveys
Pricing
- Freemium
- Subscription-Based
Pros
Helps businesses connect with potential customers in real-time
Provides detailed visitor analytics to improve customer experience
Enables team collaboration for better customer support
Allows collecting customer feedback through surveys
Cons
Limited free plan with basic features
Pricing can be expensive for small businesses
Requires learning curve to set up and configure
Official Links
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